Lumoa

DECEMBER 17, 2022

Lumoa’s biggest features for 2022 Another year down! And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Create your own surveys in Lumoa! Crazy how time flies. Now easier to close the loop with customers!

Feedback 78

Feedback Surveys APIs Marketing 78

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Feedback 78

Feedback Surveys Customer Experience Management 78

Lumoa

JANUARY 17, 2023

Lumoa’s biggest features for 2022 Another year down! And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Create your own surveys in Lumoa! Crazy how time flies. Now easier to close the loop with customers!

Feedback 78

Feedback Surveys APIs Marketing 78

Lumoa

SEPTEMBER 2, 2022

See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned. This will: Make it easer to see what feedback has been assigned. See who is taking action on feedback. The post Product News – August 2022 appeared first on Lumoa. to your profile!

Feedback 78

Feedback Surveys Accountability Personalization 78

Lumoa

MARCH 17, 2022

Lumoa Product News for March 2022 New preview for Lumoa Surveys Lumoa Surveys through the UI just got a lot better! New Preview gives you a real time view in to your survey Available in any language Complete Feedback Lifecycle – Make the survey, send it to your customers, analyze the results all in Lumoa!

Surveys 78

Surveys Best practices Accountability Feedback 78

Satrix Solutions

JANUARY 24, 2022

The pivoting in 2021 marked a change in the power dynamic of CX across the board, and as we look ahead to 2022, the maturing of an internal CX program within the organization is vital to maintaining the existing customer base and expanding within your industry. As the world is forced to pivot quickly, so too are B2B organizations.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

ShepHyken

FEBRUARY 8, 2022

According to Forrester’s 2022 predictions, consumers will lean on brands that offer a sense of relief and immediate comfort. In 2022, consumers will turn to uplifting, pleasing products and experiences that offer a reprieve from the ongoing uncertainty. DO customer surveys still work? New York Times ?bestselling This episode of?

Healthcare 234

Healthcare Feedback Surveys Customer Experience 234

Lumoa

OCTOBER 5, 2022

You can invite as many people as you want to see your customers feedback, at no additional cost. Filter assigned feedback on the Impact Page. Topics you deleted will not be recreated by AI, even if there would be enough feedback to warrant a Topic being created. Sharing the info you get out of Lumoa has never been easier ??.

CRM 78

CRM Feedback Surveys 78

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

Upselling 105

Upselling Surveys Analytics Customer retention 105

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Check out all the integrations below, or Admins can use this link to visit the Survey Hub directly and get started pulling in new data! No code required! Pull over Competitors data!

APIs 78

APIs Surveys Feedback Marketing 78

Lumoa

MAY 17, 2022

Lumoa Product News for May 2022 Integrations hub gets further improved! Related Insights – When people talk about this Insight, they often use these words or phrases in the same feedback Filter Insights – When people are talking about this Insight, they often are associated with these filters. New Insights logic on the Impact page!

APIs 78

APIs Surveys Feedback Customer Experience 78

360Connext

JANUARY 5, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes. Onboarding Hero: ClearGov.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

delighted

JANUARY 19, 2023

This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. No-code customization We’ve made it easier than ever to customize your survey and sending triggers, without needing to loop in your development team! Expanded feedback sharing Your feedback is most powerful when shared.

Surveys 52

Surveys Engineering Accountability Feedback 52

Nicereply

APRIL 27, 2022

CXM strategies in 2022 need to be tailored for the digital world, and that is what we will cover in this article. In a world that is highly connected thanks to technology, this customer feedback is magnified. 4 Use customer feedback to drive sales. CXM Framework That Works in 2022. The Benefits of CXM.

Customer Experience 104

Customer Experience Management Feedback Surveys 104

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 98

Surveys Feedback Customer Support Wireless 98

CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience. Qualtrics, 2022).

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

ShepHyken

NOVEMBER 15, 2023

Earlier this year, CX Network’s Global State research found that 29% of practitioners are not actioning customer feedback at present. There has also been a decline in the success of customer feedback reaching the right departments: in 2022, 43% said it mostly does, while this year, that figure dropped to 27%.

Morale 155

Morale Feedback Upselling Surveys 155

customer sure

OCTOBER 17, 2023

We’ve had the immense privilege of working with Philips since early 2021 when their UK team approached us to support their feedback program for the Philips Sonicare brand. Philips approached CustomerSure and sought our help and experience to make their customer feedback program a success.

Feedback 62

Feedback Healthcare Surveys Personalization 62

Nicereply

NOVEMBER 30, 2021

Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. That can easily be done by asking for customer feedback through surveys. For example, your customer loss survey may include questions like: Why did you decide to become our customer?

Surveys 104

Surveys B2C Benchmark Accountability 104

Fonolo

NOVEMBER 11, 2021

So why is agent engagement more important now for 2022 than ever before? Our latest report, Contact Center Trends 2022, covers this important topic as our workforce faces significant labor shortages. Our latest report, Contact Center Trends 2022, covers this important topic as our workforce faces significant labor shortages.

Contact Center 87

Contact Center Multichannel Call Center Morale 87

Lumoa

JUNE 2, 2022

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 78

Feedback Best practices Surveys Enterprise 78

delighted

MAY 20, 2022

In an April 2022 study, we asked 251 US-based startup founders and CEOs about their top concerns and priorities for the next 6 months. They don’t have a process in place for closing the loop on feedback. Delighted is one of the fastest and easiest ways to collect and act on customer feedback. About Caleb Elston.

Customer Experience 93

Customer Experience Multichannel Feedback Marketing 93

CSM Magazine

DECEMBER 15, 2021

Dave Mingle, VP of Customer Experience at Reputation , examines the key trends that will shape 2022. In fact, not too long ago, IDC expected that, by the end of 2022, global investments in CX technology would reach $641 billion. Now, with 2022 in sight, businesses are beginning to refresh their CX strategies for the new year.

Metrics 59

Metrics Feedback Surveys Technology 59

OctopusTech

MARCH 28, 2022

8 Steps to Build a Customer Success Team in 2022. Create a list of customers who have given positive feedback about your products another list of customers who have canceled your product or have given negative feedback. Conduct a survey at each stage in the customer’s life cycle. Be the voice of your customer.

Feedback 62

Feedback Surveys Upselling outsourcing 62

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. Customer feedback fuels the engine of any business. With actionable feedback, organizations can make informed decisions. And the easiest way to get customer feedback is by using customer satisfaction surveys.

Surveys 52

Surveys Feedback Customer effort Customer Support 52

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. Follow Amanda on LinkedIn.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. In a 2021 survey, nearly 40% of Americans reported experiencing phone wait times of more than five minutes with federal agencies. A 2020 survey showed that 22.6% Citizens expect fast support and communication.

Government 89

Government Wait times Surveys Accountability 89

Cyara

AUGUST 1, 2023

As the 2022 KPMG Global Customer Experience Excellence report shows, successful companies need to tailor CX to meet specific customer needs and be aware of upcoming trends and expectations. Customer experience (CX) is now more critical than ever before.

Customer Experience 67

Customer Experience Surveys Feedback 67

JustCall

DECEMBER 13, 2022

For example, VOIP, in-app chat, video and text messages, online surveys, and more. Reporting and analysis, which provides feedback about operations and ways to improve customer outreach based on metrics. Now, in 2022, you have many great options to choose from. It uses a network of devices and methods. Cost-effectiveness.

Interactive Voice Response 52

Interactive Voice Response Contact center software Contact Center voip 52

Nicereply

OCTOBER 24, 2022

Check out our list of the best customer service examples of 2022. In this blog post , we will take a look at some of the best customer service examples of 2022. Examples of the best customer service in 2022. Analyze your feedback. Wondering what excellent customer service should look like? Be attentive. Extra Tips.

Customer Service 52

Customer Service Feedback Personalization Surveys 52

CSM Magazine

JANUARY 17, 2022

From supervising employees, monitoring customer feedback to integrating new ways to retain existing customers, you wear a lot of hats on the job. Read further for the top trends in the customer service industry for 2022. That number is anticipated to rise in 2022. Commitment to Customer Care Still Matters. Preparation is Key.

Customer Service 52

Customer Service Self service Feedback Customer Care 52

360Connext

JANUARY 4, 2022

This meant starting or reinforcing a strong Voice of the Customer (VoC) program , including specific ways to gather customer feedback, like regular surveys, in-app feedback mechanisms, and ongoing input. You began measuring feedback using quantitative data as well as gathering open-ended feedback.

Journey mapping 72

Journey mapping Customer Experience Education Feedback 72

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? Determine the Feedback Trends.

Feedback 78

Feedback Marketing Metrics Benchmark 78

Quiq

DECEMBER 8, 2021

2022 is quickly approaching, and you’re likely gearing up for new initiatives, process changes, and everything else that comes with the beginning of a new year. But more than identifying needs, giving customers the opportunity to provide feedback makes them feel valued. That’s where customer surveys come in. .

Metrics 52

Metrics Surveys Chatbots Best practices 52

Balto

MAY 31, 2022

The Conversation Excellence Lab surveyed 567 in-person, remote, and hybrid agents to learn the answers to the questions above. Remote agents are less empowered to provide input on scripts since, without an in-person relationship with their manager, they feel cut off from making suggestions based on on-the-spot feedback. 2022, May 2).

Scripts 52

Scripts Personalization Contact Center Morale 52

ShepHyken

JULY 15, 2022

In 2022, and moving forward, simple fulfillment isn’t enough. Step 5: You send a feedback survey plus a gift card after four weeks in the program to gauge where they’re at and see how it’s going. He shares how organizations can gain loyal customers by providing an experience that exceeds expectations. Not hardly. .

Coaching 342

Coaching Customer centricity Accountability Feedback 342