Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

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JustCall

NOVEMBER 25, 2022

Top 11 Sales Dialer Software of 2022. Five9 offers a range of agent management features, including digital interaction recording and analytics, performance management, quality management, and gamification. The post Best Sales Dialer Software (2022 Updated) appeared first on.

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Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

MAY 2, 2023

Cloud contact center solutions, like workforce engagement management, take your move to the cloud to the next level. They let you further optimize your operations for improvements in forecasting, scheduling, quality management, and agent engagement.

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Playvox

DECEMBER 21, 2022

Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Performance And Quality Management. Playvox Motivation helps you do that through gamification and healthy competition.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

CSM Magazine

FEBRUARY 7, 2023

Inspire and motivate team members through gamification. Effortlessly link to workforce management (WFM) and quality management (QM) systems and messaging apps like Facebook Messenger, WeChat, or WhatsApp. For more ideas and inspiration, download our State of the Contact Centre Report 2022.

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