CSM Magazine

JULY 28, 2022

This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Time Tracker.

Management 59

Management Gamification Analytics Enterprise 59

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems. Making things fun with gamification.

Management 86

Management Schedule adherence Coaching Contact Center 86

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Playvox

JUNE 22, 2023

Wrap-Up Time The time required by an agent after a conversation is ended to complete work that is directly associated with the contact just completed. Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Why do metrics matter?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time. Learn every about Managing CCaaS Expectations vs Reality.

contact center solutions 52

contact center solutions Contact Center voip call center software 52