Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

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Beyond Philosophy

DECEMBER 29, 2023

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy. Achieving a customer-centric organization isn’t an overnight switch. Please tell us how we are doing!

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Consulting Consulting Customer centricity Education 221

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Management 344

Management 344

ShepHyken

JANUARY 30, 2023

But as global recession looms, 2023 will bring continued uncertainty. BONUS 5 Customer Experience Predictions for 2023 by Kate Rogerson (Comm100) 2023 looks to be a year of great change in customer experience (CX). My Comment: Our friends at Comm 100 shared their top five customer experience predictions for 2023.

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Customer Service Banking Customer Experience Surveys 45

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. The post Unlocking Success in 2024 With These 6 Essential Learnings From 2023 appeared first on Beyond Philosophy.

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Customer centricity Morale Finance Education 243

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

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Surveys Education Enterprise Technology 193

ShepHyken

JANUARY 16, 2023

Top Customer Experience Trends You Should Watch in 2023 by Scott Clark. Here’s a look at the top CX trends that brands should be aware of in 2023. My Comment: We’re still in January, which means people are still publishing their predictions and trends for 2023. Customers love it when you know and understand them.

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Customer Service Benchmark Customer centricity Customer Experience 44

Beyond Philosophy

JANUARY 21, 2023

Therefore, we took another pass at the questions that can help your organization gain growth in 2023. The post 7 key strategic questions essential for gaining growth in 2023 appeared first on Beyond Philosophy. A few years ago, we gave you some rules for gaining growth. But times have changed, and so the rules need to change, too.

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Customer centricity Consulting Consulting Surveys 44

Beyond Philosophy

JANUARY 7, 2023

In this episode, we explore the potential for the new year in the customer experience movement and combine the powers of decades of experience to guess what will happen in 2023. The post An Authoritative view: Three Pioneers of CX predict big changes in 2023 appeared first on Beyond Philosophy. Customer science looms on the horizon.

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Consulting Consulting Customer Experience Surveys 221

ShepHyken

SEPTEMBER 22, 2023

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?

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Customer Service Chatbots Self service Customer Care 175

Callminer

MAY 8, 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your business.

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Management Customer Experience 344

Callminer

SEPTEMBER 25, 2023

Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.

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Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

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Call Center Customer Service 345

ShepHyken

JANUARY 9, 2023

Customer Experience Predictions for 2023 by Dan Gingiss. 23 Things Every Contact Centre Manager Needs to STOP Doing in 2023 by Call Centre Helper. 11 Customer Experience Themes for 2023 by John DiJulius. 23 Ways to Create an Amazing Experience In 2023 by Shep Hyken. Here are my top five picks from last week.

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Customer Service Consulting Consulting Customer Experience 34

Beyond Philosophy

JANUARY 12, 2023

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. In the future, we will look back on 2023 and go, “Yeah, that’s when things changed.” So, it will be a big year of changes in experience for 2023. Here’s what they had to say.

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Engineering Quality management CRM Customer Experience 195

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

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B2C Feedback Accountability Marketing 147

ShepHyken

JANUARY 23, 2023

To kick start 2023, here you can find some of my favorite customer experience blogs My Comment : Steven Van Belleghem is one of the top CX experts in the world. Follow on Twitter: @Hyken The post 5 Top Customer Service Articles of the Week 1-23-2023 appeared first on Shep Hyken.

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Customer Service Contact Center Self service Consulting 38

ShepHyken

OCTOBER 9, 2023

Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year for customer experience.

Customer Service 180

Customer Service Airlines Customer Experience Technology 180

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. As we look to 2023, let’s consider what will carry over from last year, and what we can expect to see more of in 2023. My Comment: Another one of my favorite topics is customer loyalty.

Customer Service 36

Customer Service Customer retention Education Surveys 36

Callminer

MAY 15, 2023

From consumerization to bad debt to staffing shortages, here’s how healthcare organizations can address five of the most critical challenges in 2023 with AI.

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Healthcare 344

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. month), Business plan ($739.7/month),

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CRM Analytics Feedback Sales 175

ShepHyken

SEPTEMBER 10, 2023

My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience. These three game-changers are generative artificial intelligence, conversational user interfaces, and digital customer service.

Customer Service 227

Customer Service B2C Customer retention B2B 227

Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

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Management 242

ShepHyken

MAY 22, 2023

The State of Social Media 2023: Business Leaders Weigh in on What’s Next by Jamie Gilpin (Sprout Social) Emerging technologies, rising consumer expectations and a shifting social media marketing landscape have left many with questions on how to navigate this changing terrain.

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Customer Service Customer retention Best practices Customer Experience 36

ShepHyken

JULY 3, 2023

100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. Here are 100 fresh statistics about the state of customer experience in 2023. Here are my top five picks from last week. But they have to understand their customers and the industry first.

Customer Service 31

Customer Service Customer Experience Technology Marketing 31

Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. State of the Contact Center 2023 Self-Service is Leading the Pack Over and over again, our influencers flagged self-service as a trend that contact centers cannot ignore. Word: Contact centers are technology leaders!

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Contact Center Self service Chatbots Consulting 141

ShepHyken

OCTOBER 29, 2023

According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. And if that’s your goal, it looks like it will be harder to attain.

Customer Service 184

Customer Service Marketing Customer retention Customer Experience 184

ShepHyken

MAY 28, 2023

BONUS Best Customer Experience Books to Read in 2023 by Justin Herrick (Medallia) CX leaders and new practitioners alike, here are the best customer experience books to add to your reading list. I’ve personally read nine of the eleven books featured on this list.

Customer Service 170

Customer Service Customer centricity B2C Government 170

ShepHyken

NOVEMBER 27, 2023

20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business. Done right, customer service will get your customers telling your story.

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Customer Service Morale Customer retention Marketing 192

ShepHyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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Customer Service B2B Customer retention CRM 57