ShepHyken

JANUARY 4, 2023

The post Top Ten Customer Service and Customer Experience Predictions for 2023 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Experience 356

Customer Experience Customer Service B2C Self service 356

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

B2C 147

B2C Feedback Accountability Marketing 147

Contact Center Pipeline

JANUARY 4, 2023

Welcome to 2023! Our editor, advisory board and authors have done an amazing job of sharing with us their insights into the road ahead in 2023. As Sandrine says, “What we’re seeing already – and will see more of in 2023 – are no longer reactive operational changes but tailor-made, organized approaches that champion total […].

Contact Center 130

Contact Center Call Center 130

ShepHyken

OCTOBER 9, 2023

Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year for customer experience.

Customer Service 171

Customer Service Airlines Customer Experience Technology 171

ShepHyken

OCTOBER 6, 2023

In 2023, businesses face unique challenges in understanding and retaining their customer base. In this piece, we will help you navigate the intricacies of building customer loyalty and how to use unconventional tools and technology to achieve success. month), Business plan ($739.7/month),

CRM 166

CRM Analytics Feedback Sales 166

C3Centricity

JANUARY 2, 2024

So let’s have a look at the Top 10 list in 2023, and see if your own favourites are there. And if you want to learn how to watch … Read the rest The post Top Posts of 2023 on Customer Centricity first appeared on c3centricity. If not, then please let us know in the comments. Thanks. #1.

Customer centricity 114

Customer centricity Journey mapping Customer Experience Personalization 114

Cisco - Contact Center

NOVEMBER 8, 2023

We have an exciting summary of announcements for our partners this year at Cisco Partner Summit 2023. The exciting aspect of these announcements is the broad portfolio they represent with products,… Read more on Cisco Blogs

98

98

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 126

Customer Experience Chatbots Government Technology 126

Cisco - Contact Center

NOVEMBER 1, 2023

In just a few days, we will all be together for Cisco Partner Summit 2023, at the Miami Beach Convention Center, November 6-9, 2023. I am incredibly excited about this year’s theme of Greater… Read more on Cisco Blogs

98

98

Fonolo

MARCH 2, 2023

We consulted nine industry experts to tell us all about it – and discuss the state of the contact center in 2023. State of the Contact Center 2023 Self-Service is Leading the Pack Over and over again, our influencers flagged self-service as a trend that contact centers cannot ignore. Word: Contact centers are technology leaders!

Contact Center 141

Contact Center Self service Chatbots Consulting 141

TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. A Weak Economic Outlook for 2023. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Service Improvement Challenges. Staring Down the Challenges.

Customer centricity 124

Customer centricity Technology Enterprise Accountability 124

Concentrix

MAY 17, 2023

oncentrix environmental awareness and education platform wins SEAL Environmental Initiative Award Location: Newark, CA Date: May 16, 2023 Concentrix is proud to be recognized by the 2023 SEAL Business Sustainability Awards for its environmental awareness and education platform, the Concentrix Carbon Challenge Portal.

Education 115

Education 115

Real Blue Sky

SEPTEMBER 25, 2023

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. Don’t drop the ball (unless you’ve got a mulligan)! Join us in making a difference!

Personalization 98

Personalization 98

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. To that end, we asked them one simple question: what will be the customer service trend in 2023? Top customer service trends of 2023. Josh Magsam. Hilary Dudek.

Customer Service 98

Customer Service Employee engagement Metrics Customer Support 98

Cisco - Contact Center

DECEMBER 5, 2023

InsureTech Connect (ITC) 2023, the premier conference for the insurance technology industry, brought together 9,000+ innovators, leaders, and solution providers to Las Vegas in early November to… Read more on Cisco Blogs

Technology 98

Technology 98

Cisco - Contact Center

NOVEMBER 2, 2023

In just a few days, we’ll be together for Cisco Partner Summit 2023, in-person in Miami Beach and digitally, November 7-8. I’m so excited for this year’s program, which will be my third time … Read more on Cisco Blogs

Personalization 98

Personalization 98

Real Blue Sky

NOVEMBER 27, 2023

The post Driving Change: Fairways for Families 2023 appeared first on Real Blue Sky - Your Path to Better Customer Engagement. Thanks to Andrew Bosko , Si Alford , John Little, Cody Brooks, Rob Maupin , C.M. Habermehl , Nathan Lewis and Jordan Osborn, for playing on the Real Blue Sky team!

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105

LiveVox

OCTOBER 19, 2023

The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. Fall 2023 Edition appeared first on LiveVox. and globally. First up, we’ve expanded our international communication capabilities.

Contact Center 89

Contact Center Customer Experience 89

Cisco - Contact Center

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe. Cisco is the Official Mobile Device Management, Malware Analysis and DNS (Domain Name… Read more on Cisco Blogs

Management 98

Management 98

Lumoa

OCTOBER 31, 2023

Lumoa Product News for October 2023 Hey everyone! The post Product News – October 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Surveys 78

Surveys Feedback Customer Support Customer Experience 78

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Enterprise 115

Enterprise Best practices Analytics Metrics 115

Nuance

JULY 26, 2023

… Meet the 2023 Global Marketing interns Read More » The post Meet the 2023 Global Marketing interns appeared first on What’s Next blog.

Marketing 85

Marketing 85

Upstream Works

JANUARY 20, 2023

These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers. Businesses will now be called to do the same in 2023 as the forces of change will be out of their control.

Contact Center 78

Contact Center Upselling Customer retention Technology 78

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.

Customer Experience 88

Customer Experience Contact Center Customer Service 88

kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 Lead generation is an essential part of any successful business strategy, and with the advent of new technology and software, generating leads has become easier than ever before. In 2023, businesses will have access to a wide range of powerful lead generating tools that can help them identify and [.]

Technology 104

Technology Customer Support 104

kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.]

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94

Spearline

NOVEMBER 25, 2022

Spearline will participate in MWC Barcelona 2023 from February 27 – March 2 with Enterprise Ireland. MWC Barcelona 2023 – Where technology, community and commerce converge MWC Barcelona is the largest and most influential event for the connectivity ecosystem. The post Meet Spearline at MWC Barcelona 2023!

Telecommunications 98

Telecommunications Government Enterprise Technology 98

Upstream Works

JUNE 1, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements appeared first on Upstream Works.

Management 141

Management 141

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog. Yup, the year that just seems to have begun a couple of weeks ago is coming to its finale, and this can mean only 1 thing – The Holiday Season.

Customer Service 75

Customer Service Chatbots 75

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customer Support 98

Customer Support 98