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Forecast demand: Use historical data and leverage AI technology to forecast holiday call volume and customer needs. Implement self-service options: Create FAQs to answer common questions, deploy chatbots for 24/7 customer support, or use IVR to direct incoming calls.
The Impact of the Cyara Platform In 2023, Cyara commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. By automating your testing with Cyara and implementing a more robust and comprehensive testing plan compared to traditional manual testing, you not only boost productivity but also enhance your CX.
Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2023.
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