Three Highlights from the 2023 Decision Makers’ Guide
CSM Magazine
APRIL 25, 2023
Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. The DMG report states that 50% of Webchats are now handled by chatbots, automating answers and freeing agents to deal with more complex enquiries.
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