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Key Benchmarks Should You Target In 2025 for your Contact Center

NobelBiz

With the advancement of the contact center industry, benchmarks continue to shift and challenge businesses to meet higher customer expectations while maintaining efficiency. In 2025, achieving the right benchmarks means understanding the metrics that matter, tracking them effectively, and striving for continuous improvement.

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From RAG to fabric: Lessons learned from building real-world RAGs at GenAIIC – Part 2

AWS Machine Learning

For a qualitative question like “What caused inflation in 2023?”, However, for a quantitative question such as “What was the average inflation in 2023?”, For instance, instead of saying “What caused inflation in 2023?”, the user could disambiguate by asking “What caused inflation in 2023 according to analysts?”,

APIs 112
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Product News – May 2023

Lumoa

Lumoa Product News for May 2023 Hey everyone! Now, it will also take into account any filters you have selected. Keyword suggestions is Lumoa’s way of helping you improve your Topics , as new feedback comes into your account. The post Product News – May 2023 appeared first on Lumoa. Let’s get started!

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Get started with Amazon Titan Text Embeddings V2: A new state-of-the-art embeddings model on Amazon Bedrock

AWS Machine Learning

In September of 2023, we announced the launch of Amazon Titan Text Embeddings V1, a multilingual text embeddings model that converts text inputs like single words, phrases, or large documents into high-dimensional numerical vector representations. In this benchmark, 33 different text embedding models were evaluated on the MTEB tasks.

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Highlights from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report

Netomi

Here, we present our insights and top takeaways from The New 9 to 5: The State of CX in the Gig Economy – Customer Service Benchmark Report. With an enlarged user base (the global gig economy is predicted to grow from $204 billion in 2018 to $455 billion in 2023), there are bound to be support-related queries that follow.

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

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AWS empowers sales teams using generative AI solution built on Amazon Bedrock

AWS Machine Learning

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

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