Babelforce
SEPTEMBER 22, 2023
It’s estimated that the cost of replacing a single agent is anywhere between $5,000 to $7,500. But what exactly is agent burnout? Read on for: • What is Agent Burnout? • Why is Preventing Agent Burnout Important? • Why is Preventing Agent Burnout Important? And who can blame them!
SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Increased Agent Workload: Rising customer expectations can overwhelm your agents. Are you ready to take your contact center to the next level?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
Toister Performance Solutions
MARCH 16, 2023
Team Remote touts the cost savings, flexibility, and improved quality of life that comes from having agents work remotely. Here’s some good news for Team Remote: your agents report having better bosses. In early 2023, I launched a study on contact center agent burnout. This was an accidental discovery.
Outsource Consultants
JANUARY 3, 2024
Let’s start by revisiting our 2023 predictions, categorizing them as: Spot On: We nailed it! Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.
Toister Performance Solutions
MARCH 2, 2023
Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." Burnout study overview A total of 951 contact center agents participated between January and February 2023.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. So why all this interest?
Expert insights. Personalized for you.
52 
Let's personalize your content