ShepHyken
MARCH 20, 2023
It says reducing agent burnout is one of the top priorities for customer contact leaders. He contacted me (and several other experts) for comments about agent burnout. There’s plenty of good information here, including why call center agents are burning out and what companies are doing to prevent it.
ShepHyken
APRIL 10, 2023
Another article on the employee experience, and specifically the agent experience. Our second article this week from TextExpander focused on agent burnout. This article includes ten “pillars” (tactics and strategies) that help customer service agents feel connected, motivated, inspired, and more.
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Babelforce
SEPTEMBER 22, 2023
It’s estimated that the cost of replacing a single agent is anywhere between $5,000 to $7,500. But what exactly is agent burnout? Read on for: • What is Agent Burnout? • Why is Preventing Agent Burnout Important? • Why is Preventing Agent Burnout Important? And who can blame them!
SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. Increased Agent Workload: Rising customer expectations can overwhelm your agents. Are you ready to take your contact center to the next level?
ROI CX Solutions
DECEMBER 16, 2024
Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. This means your agents can anticipate spikes in call volume and potential customer dissatisfaction without adequate preparation.
Toister Performance Solutions
MARCH 2, 2023
Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." Burnout study overview A total of 951 contact center agents participated between January and February 2023.
Comm100
FEBRUARY 21, 2023
It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Introducing an AI chatbot can help to improve agent workloads by handling the repetitive questions that often lead to agent burnout. So why all this interest?
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