Remove 2023 Remove Agent burnout Remove contact center workforce
article thumbnail

The Ultimate 5-step Detox Programme for Contact Centre Health

CSM Magazine

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?