Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) Check out these best help desk software solutions you might want to consider for your business in 2023.

Self service 52

Self service Analytics Enterprise APIs 52

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 98

Construction APIs Metrics Accountability 98

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, like Meta, through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Configure Llama 3.2 b64encode(image_bytes).decode('utf-8')

Real estate 89

Real estate Finance APIs Construction 89

AWS Machine Learning

AUGUST 13, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. Lastly, the Lambda function stores the question list in Amazon S3.

Healthcare 121

Healthcare APIs Consulting Consulting 121

JustCall

APRIL 4, 2023

It is also critical to look for CRM systems with open APIs that allow easy integration with other software systems. Use reporting and analytics: Reporting and analytics tools can provide invaluable insights into key metrics such as call volumes, call lengths, and customer behavior.

CRM 52

CRM voip APIs Sales 52

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Call recording – Record and monitor agent calls to improve quality and performance. 5 Capterra– 4.4/5

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

Interactions

OCTOBER 29, 2024

Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center. There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model?

Contact Center 62

Contact Center APIs Analytics SaaS 62

JustCall

JANUARY 27, 2023

Real-time analytics – The platform delivers real-time communication and performance analytics. It also provides open APIs, SDKs, and widgets so developers can build their integrations and applications. per user per month Premium – Message, video, and phone features and an open API at $34.99

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

JANUARY 30, 2023

This article explores 10 Vonage replacements leading the business phone system and contact center space in 2022/2023. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. per user per month Premium – Message, video, and phone features and an open API at $34.99

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

APRIL 18, 2023

Analytics & Reporting (Real-time and Historical) Real-time call analytics offers you a holistic performance review of your sales call center agents , from the number of outbound calls per line/day/department/agent to average on-call time and more. Who is Dialpad best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool. The current ratio of 0.94

APIs 118

APIs Engineering Marketing Enterprise 118

Netomi

JANUARY 5, 2023

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic.

Chatbots 52

Chatbots Scripts Airlines Customer Support 52

JustCall

MARCH 10, 2023

The Top UCaaS Providers of 2023 If you are planning to implement a UCaaS ecosystem at your business, you need to consider the top contenders in the industry. Discussed below are the best UCaaS providers of 2023. Ideally, an API is a necessary tool to have with the UCaaS solution.

voip 40

voip APIs contact center solutions Contact Center 40

AWS Machine Learning

SEPTEMBER 12, 2024

medium instance to demonstrate deploying the model as an API endpoint using an SDK through SageMaker JumpStart. sess = sagemaker.session.Session() # sagemaker session for interacting with different AWS APIs region = sess._region_name query_2 = "How much square footage did Amazon have in North America in 2023?"

APIs 122

APIs Benchmark Enterprise Construction 122

JustCall

APRIL 12, 2023

Premium – Message, video, and phone features and an open API at $34.99 Ultimate – Message, video, and phone features and an open API at $49.99 They also provide a chat API that you can use to integrate Troop Messenger into your website or application. Standard – Message, video, and phone features at $27.99 per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

AWS Machine Learning

NOVEMBER 26, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. She has a background in computer science engineering, technology consulting, and data analytics. All your data is encrypted to be private and secure. About the Authors Shreeya Sharma is a Sr.

Personalization 96

Personalization Engineering APIs Consulting 96

AWS Machine Learning

MAY 15, 2024

With that goal, Amazon Ads has used artificial intelligence (AI), applied science, and analytics to help its customers drive desired business outcomes for nearly two decades. Regarding the inference, customers using Amazon Ads now have a new API to receive these generated images.

Advertising 121

Advertising APIs Engineering Benchmark 121

AWS Machine Learning

JUNE 13, 2023

The combination of large language models (LLMs), including the ease of integration that Amazon Bedrock offers, and a scalable, domain-oriented data infrastructure positions this as an intelligent method of tapping into the abundant information held in various analytics databases and data lakes.

APIs 81

APIs Finance Engineering Analytics 81

AWS Machine Learning

OCTOBER 31, 2023

In early 2023, when Schneider Electric decided to automate part of its accounts linking process using artificial intelligence (AI), the company partnered with the AWS Machine Learning Solutions Lab (MLSL). These filings are available directly on SEC EDGAR or through CorpWatch API. We assume the information is given in tabular format.

Healthcare 119

Healthcare APIs Engineering Accountability 119

JustCall

JANUARY 31, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99

voip 52

voip Enterprise Interactive Voice Response CRM 52

AWS Machine Learning

APRIL 19, 2024

In this post, we use an OSI pipeline API to deliver data to the OpenSearch Serverless vector store. In this series, we use the slide deck Train and deploy Stable Diffusion using AWS Trainium & AWS Inferentia from the AWS Summit in Toronto, June 2023 to demonstrate the solution.

APIs 121

APIs Enterprise Healthcare Accountability 121

AWS Machine Learning

AUGUST 21, 2024

This fully managed feature allows organizations to submit batch jobs through a CreateModelInvocationJob API or on the Amazon Bedrock console, simplifying large-scale data processing tasks. Batch job submission – Initiate and manage batch inference jobs through the Amazon Bedrock console or API.

Call Center 101

Call Center APIs Engineering Accountability 101

Vcaretec

APRIL 10, 2023

If you're considering outsourcing your customer service in 2023, here are some steps you can follow: Define your goals and requirements: Before outsourcing your customer service, you need to define your goals and requirements. Consider the type of customer service you want to outsource, your budget, and your expectations.

outsourcing 52

outsourcing Customer Service Self service Customer Support 52

JustCall

APRIL 5, 2023

Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Call Center Productivity: You can leverage useful tools to address some of the challenges that call centers face, such as inaccurate reporting and analytics.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

AWS Machine Learning

SEPTEMBER 13, 2024

The solution uses the following AWS services: Amazon Athena Amazon Bedrock AWS Billing and Cost Management for cost and usage reports Amazon Simple Storage Service (Amazon S3) The compute service of your choice on AWS to call Amazon Bedrock APIs. An AWS compute environment created to host the code and call the Amazon Bedrock APIs.

APIs 85

APIs Chatbots Best practices Management 85

AWS Machine Learning

JULY 10, 2024

Run the fine-tuning job using the Amazon Bedrock API Make sure to request access to the preview of Anthropic Claude 3 Haiku fine-tuning in Amazon Bedrock, as discussed in the prerequisites. Prerequisites To use this feature, make sure you have satisfied the following requirements: An active AWS account.

APIs 128

APIs Airlines Metrics Engineering 128

JivoChat

AUGUST 7, 2023

The company has received the awards of Best Usability Mid-Market, Leader Small Business, and Best Relationship Mid-Market by the G2 Winter 2023 reportsi. Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

JUNE 21, 2024

In 2023, eSentire was looking for ways to deliver differentiated customer experiences by continuing to improve the quality of its security investigations and customer communications. The application’s frontend is accessible through Amazon API Gateway , using both edge and private gateways. Solutions Architect in AWS.

Engineering 116

Engineering Construction Benchmark APIs 116

CSM Magazine

NOVEMBER 4, 2024

from 2023 to 2030. Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. The global language services market size was valued at USD 71.77 Local cultural consultants help align content.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

AWS Machine Learning

JUNE 7, 2023

Amazon Textract has a Tables feature within the AnalyzeDocument API that offers the ability to automatically extract tabular structures from any document. In such cases, custom postprocessing logic to identify such information or extract it separately from the API’s JSON output was necessary.

APIs 77

APIs Real estate Government Marketing 77

AWS Machine Learning

AUGUST 2, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Maintain a measured, objective, and analytical tone throughout the content, avoiding overly conversational or casual language.

Engineering 122

Engineering Scripts Metrics APIs 122

AWS Machine Learning

JUNE 3, 2024

Kinesis Video Streams makes it straightforward to securely stream video from connected devices to AWS for analytics, machine learning (ML), playback, and other processing. Amazon Bedrock is a fully managed service that provides access to a range of high-performing foundation models from leading AI companies through a single API.

APIs 102

APIs Accountability Entertainment Construction 102

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 78

Customer Experience Journey mapping Analytics Consulting 78

AWS Machine Learning

JUNE 6, 2023

This table name can be found by referencing the table_name field after instantiating the athena_query from the FeatureGroup API: SELECT * FROM "sagemaker_featurestore"."off_sdk_fg_lead_1682348629" For more information about feature groups, refer to Create a Dataset From Your Feature Groups and Feature Store APIs: Feature Group.

APIs 86

APIs Metrics Telecommunications Marketing 86