Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

Customer Experience 78

Customer Experience Virtual Agent Contact Center Scripts 78

Concentrix

MARCH 2, 2023

Discover our digital transformation insights for 2023 from industry experts in Concentrix’s Global Analytics practice.

Analytics 62

Analytics 62

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this case, we use an AWS re:Invent 2023 technical talk as a sample. LLMs can support the creation of new content based on audio assets or conversations following predetermined templates or flows.

Analytics 89

Analytics Call Center Best practices outsourcing 89

Concentrix

MARCH 2, 2023

Discover our digital transformation insights for 2023 from industry experts in Concentrix’s Global Analytics practice.

Analytics 62

Analytics 62

Comm100

NOVEMBER 28, 2022

In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. Many higher education institutions have already found great success with chatbots, but in 2023 expect to see the adoption of automation to grow even further. Automation takes off.

Education 94

Education Customer Service Chatbots Personalization 94

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Fortunately, numerous customer feedback tools available in 2023 can help you collect, analyze, and act upon valuable insights from your website visitors. Also, consider features like analytics, reporting, and integration options that align with your business needs.

Feedback 64

Feedback Analytics Surveys Customer Support 64

Lumoa

FEBRUARY 28, 2023

Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. Fortunately, survey analytics makes it relatively straightforward to turn customer data into actionable insights. That’s why a sound customer feedback strategy is mission-critical for businesses in 2023.

Feedback 78

Feedback Surveys Metrics Customer Experience 78

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Lumoa

SEPTEMBER 30, 2022

Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond. Future Trends for Customer Experience in Banking in 2023. Now that we’ve covered its current state, let’s take a look at the customer experience banking trends that will shape 2023 and beyond. .

Banking 88

Banking Customer Experience Big data Chatbots 88

Cisco - Contact Center

JANUARY 23, 2024

Cyber security attacks in 2023 reached a new level of sophistication as significant supply chain attacks and evolved malware tools have accelerated the risk facing financial institutions. With… Read more on Cisco Blogs

Analytics 52

Analytics 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Fortunately, numerous customer feedback tools available in 2023 can help you collect, analyze, and act upon valuable insights from your website visitors. Also, consider features like analytics, reporting, and integration options that align with your business needs.

Feedback 52

Feedback Analytics Surveys Customer Support 52

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Engineering 117

Engineering Best practices APIs Government 117

Nicereply

MARCH 6, 2023

Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. The top pop-up survey tools for 2023 With all of that context in place, here’s our list of the best pop-up survey tools to try in 2023. Hotjar Hotjar is a well-known customer behavior analytics tool.

Surveys 52

Surveys Feedback Enterprise Analytics 52

JustCall

MARCH 28, 2023

This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of. Harnessing Data and Analytics for Customer Service Utilizing big data is the key to delivering exceptional customer service and fostering long-lasting relationships.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

JivoChat

MAY 31, 2023

Many website builders provide pre-made templates with different themes, for example, for online stores, restaurants, hotels, businesses, portfolios, and blogs. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Analytics 75

Analytics Engineering Real estate Marketing 75

Global Response

JANUARY 23, 2023

In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

JivoChat

JULY 9, 2023

You can create a gallery for each one of your projects, an about me section, a blog to give photography tips, add a form for people to get in contact with you, and link to your social media pages too. One possibility is to have a blog on your website where you share some of your experiences, for example.

Engineering 75

Engineering Analytics Customer Support Best practices 75

JivoChat

JULY 2, 2023

With the website on, use analytics tools to analyze its performance and keep improving. Also, check if the platform has SEO (search engine optimization) , marketing, and analytics tools. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Analytics 75

Analytics Engineering Banking Customer Support 75

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) Check out these best help desk software solutions you might want to consider for your business in 2023.

Self service 52

Self service Analytics Enterprise APIs 52

JivoChat

JUNE 27, 2023

You can build different types of websites, like portfolios, ecommerce, and blogs. Extra Features Artificial intelligence can be used not only to create your website but to empower other processes, such as identifying potential customers who visit your website, making analytics reports, and providing data-driven insights.

Analytics 75

Analytics Advertising Personalization Self service 75

Nicereply

APRIL 17, 2023

Front provides analytics and reporting features, allowing businesses to track response times, chat volume, and customer satisfaction. Analytics and reporting features are available on Freshchat, enabling businesses to monitor and measure various metrics, including response time, chat volume, and customer satisfaction. Integrations.

Chatbots 52

Chatbots Multi-channel support Analytics CRM 52

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. Use reporting and analytics: Reporting and analytics tools can provide invaluable insights into key metrics such as call volumes, call lengths, and customer behavior.

CRM 52

CRM voip APIs Sales 52

AWS Machine Learning

NOVEMBER 7, 2024

Markdown pricing is a pricing approach that adjusts prices over time and is a common strategy to maximize revenue from goods that have a limited lifespan or are subject to seasonal demand (Sul 2023). 2023 and Streeck et al. In Forecasting with Artificial Intelligence: Theory and Applications (Switzerland), 2023. link] Kunz, M.,

Engineering 82

Engineering Automotive Finance Government 82

Cisco - Contact Center

NOVEMBER 14, 2023

Part 5 of the six-part series – The 2023 Global Networking Trends Report series The distributed workforce―and the distributed applications and services they consume―have vastly changed the enterp… Read more on Cisco Blogs

SaaS 98

SaaS Analytics 98

Cisco - Contact Center

AUGUST 28, 2023

The NOC partners are… Read more on Cisco Blogs The Black Hat Network Operations Center (NOC) provides a high security, high availability network in one of the most demanding environments in the world – the Black Hat event.

Analytics 98

Analytics Management 98

Dialer 360

JUNE 12, 2023

As we step into 2023, HVAC companies need to adapt and employ effective tactics to attract and convert potential customers. Overview of the 8 Proven Tactics for HVAC Lead Generation in 2023 There are plenty of ways to get HVAC leads. This can include blog posts, articles, videos, infographics, and more.

Advertising 49

Advertising Marketing Engineering Analytics 49

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 98

Wireless Engineering Analytics 98

JivoChat

JANUARY 24, 2023

The course also has entire sections dedicated to copywriting, SEO, Google Analytics, and Google Adwords. Social Media Marketing (Instagram, Facebook, Twitter, Pinterest & Quora) Linkedin Marketing App Marketing Google Adwords Facebook Ads Google Analytics Access type: full lifetime access 2. Workload: 22.5 Workload: 42.5

Marketing 75

Marketing Engineering Analytics Accountability 75

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” The report states that our platform offers “laudable flexibility.”

B2B 95

B2B CRM Enterprise Upselling 95

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Cisco - Contact Center

FEBRUARY 16, 2024

It gained popularity on the internet starting in August 2023. Recently, we have… Read more on Cisco Blogs The Agniane Stealer is an information-stealing malware mainly targeting the cryptocurrency wallets of its victims.

Analytics 76

Analytics 76

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. uses AI better to derive analytical data and provide visibility to the manager. Pros Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JivoChat

FEBRUARY 8, 2023

Instagram Marketing 2023 With the Instagram Marketing course, you will know how to have a powerful Instagram account set up for your business, so you can build your brand and convert followers into paying customers. Blogging Access type: full lifetime access 4. You don’t even need to leave your home to start learning.

Marketing 75

Marketing Advertising Accountability Analytics 75

AWS Machine Learning

SEPTEMBER 25, 2024

in SageMaker JumpStart blog to setup the inference endpoint): import boto3 import json import base64 # Initialize the SageMaker runtime client sagemaker_runtime = boto3.client('sagemaker-runtime') The bar graph shows that the sales have increased from $538,046 in Q2 2023 to $604,334 in Q1 2024, and further to $604,334 in Q2 2024.

Real estate 80

Real estate Finance APIs Construction 80