The Northridge Group

OCTOBER 12, 2023

By rethinking how your organization approaches customer support, you can transform your call center into a loyalty center that reduces churn and boosts Customer Lifetime Value (CLTV). Furthermore, 60% of customers will contemplate changing companies after two to three poor service experiences.

Contact Center 135

Contact Center Call Center Analytics Customer Experience 135

JivoChat

MAY 31, 2023

Those platforms often allow you to not only create pages but also manage and monitor them, so you can update them when you find necessary, add more sections to your website at any time, and check the performance through analytics reports. To do that, you must count on effective customer support from the website builder company.

Analytics 75

Analytics Engineering Real estate Marketing 75

JivoChat

JULY 2, 2023

With the website on, use analytics tools to analyze its performance and keep improving. Also, check if the platform has SEO (search engine optimization) , marketing, and analytics tools. You will find hundreds of pre-built templates to choose from, which can be customized using the drag-and-drop editor.

Analytics 75

Analytics Engineering Banking Customer Support 75

NobelBiz

AUGUST 22, 2023

Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. Reliable legal support and compliance: Security-enhanced technology processes allow you to maintain and expand a rich set of third-party certifications.

voip 98

voip Telecommunications Contact Center Contact center software 98

JivoChat

JULY 9, 2023

Key features: Pre-built website templates Drag-and-drop editor SSL certificate SEO tools Analytics Responsive design Online ordering system 24-hour reservation system 2. If you have any questions or problems, you can count on the 24/7 customer support offered by the platform.

Engineering 75

Engineering Analytics Customer Support Best practices 75

JivoChat

FEBRUARY 22, 2023

from 2023 to 2030. This guide will provide you with a comprehensive step-by-step overview of everything you need to know about outsourcing your ecommerce in 2023 - from choosing the right partner and evaluating prospective services to implementing cost-effective strategies for maximum return on investment.

outsourcing 82

outsourcing SaaS Accountability Analytics 82

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

JivoChat

MAY 17, 2023

Besides, in a single platform, you can choose who has access to customer data, so the sales, marketing, and customer support departments can analyze them to enhance results. As a consequence, your business ends up retaining more customers as this is directly connected to the capabilities of offering good service.

CRM 75

CRM Sales Analytics Marketing 75

Hodusoft

JULY 5, 2023

HoduSoft Honored with GetApp Category Leaders 2023 Award for Exceptional Performance in Multiple Software Categories HoduSoft has once again proven its excellence by achieving yet another prestigious award, “ GetApp Category Leaders 2023 ”. To know more about HoduCC Contact Center Software, Connect with us today! Ask for a Free demo!

Contact center software 52

Contact center software Contact Center Analytics Interactive Voice Response 52

JivoChat

AUGUST 22, 2023

Check if the platform is easy to use, has pre-built templates, offers responsive design, allows you to install the plugins you need, and provides good customer support. If you have any questions or problems, you can count on the 24/7 customer support offered by the platform.

Engineering 75

Engineering Analytics Best practices Customer Support 75

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Features Ease of Use Targeting Capabilities Integration Options Pricing When Should You Use Customer Feedback Tools?

Feedback 52

Feedback Analytics Surveys Customer Support 52

JustCall

MARCH 9, 2023

Top 10 Contact Center Software Solutions of 2023 Listed below are the most popular and comprehensive contact center platforms of 2023. Talkdesk Talkdesk Talkdesk has been awarded the Gartner Customers’ Choice Award of 2023, making this a heavyweight option for organizations.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Global Response

JANUARY 23, 2023

In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

OctopusTech

DECEMBER 7, 2022

In this guide to BigCommerce pricing 2023, we will take an in-depth look at each BigCommerce plan and discuss the additional costs involved in preparing your website in a full-fledged manner. 24/7 customer support. Professional reports and analytics. Advanced analytics with Google BigQuery integration.

Enterprise 12

Enterprise Sales B2C Analytics 12

JivoChat

JUNE 27, 2023

Extra Features Artificial intelligence can be used not only to create your website but to empower other processes, such as identifying potential customers who visit your website, making analytics reports, and providing data-driven insights. Check out the AI website builder that offers those features too. 8 Best AI Website Builders 1.

Analytics 75

Analytics Advertising Personalization Self service 75

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

JustCall

MARCH 28, 2023

By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations. Companies must approach analytics with clear objectives and focus to avoid getting lost in the data. Try JustCall for free.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. What’s TMC’s 2023 UC Product of the Year Award?

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

Nicereply

MARCH 6, 2023

Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. Once you have an established customer base improving your user experience is one of the best ways to increase retention and grow your business. Hotjar Hotjar is a well-known customer behavior analytics tool.

Surveys 52

Surveys Feedback Enterprise Analytics 52

Nicereply

APRIL 17, 2023

It enables businesses to connect with customers on their website or mobile app and provide personalized support and assistance. Zendesk Chat offers a range of features to help businesses provide excellent customer support: Live chat. Front includes collaboration tools, enabling team members to resolve customer queries.

Chatbots 52

Chatbots Multi-channel support Analytics CRM 52

JivoChat

AUGUST 9, 2023

You can solicit Bluehost design services where one of its design experts will be in charge of building your website, And, it’s possible to include ecommerce tools like built-in secure payment processing, and analytics tools. Use the knowledge base to find answers to your issues.

Analytics 75

Analytics Management Accountability Customer Support 75

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

Netomi

JANUARY 5, 2023

Brands face unique challenges heading into 2023 as they balance the variety of changes the last few years have brought on—a looming recession, staffing shortages across all industries, and significant shifts in consumer behavior and expectations brought on by the pandemic. 24/7 support with social media. Hyper-personalization.

Chatbots 52

Chatbots Scripts Airlines Customer Support 52

AWS Machine Learning

SEPTEMBER 6, 2024

From internal knowledge bases for customer support to external conversational AI assistants, these applications use LLMs to provide human-like responses to natural language queries. We used Amazon’s Q2 2023 10Q report as the source document from the SEC’s public EDGAR dataset to create 10 question-answer-fact triplets.

Best practices 89

Best practices Metrics Sales Benchmark 89

JustCall

APRIL 5, 2023

Top 8 Mitel Alternatives to Consider for 2023 JustCall Avaya 8×8 RingCentral Cisco Microsoft Vonage Nextiva 1. You can use this tool to improve your customer communications drastically. Analytics Its analytics tools allow you to gain insights into the team’s communication and collaboration activities.

APIs 52

APIs Analytics Enterprise Feedback 52

JustCall

APRIL 4, 2023

Customer Service Integration : This integration is necessary to build a complete customer service journey. Having a centralized location for all customer data from their lead generation to each consecutive stage in their buyer’s journey helps customer support to provide a better customer experience.

CRM 52

CRM voip APIs Sales 52

JivoChat

MAY 29, 2023

You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them. Besides, they will be able to keep track of customer interactions, and analytic reports to take better decisions and increase the number of sales.

CRM 75

CRM Sales Analytics Marketing 75

JustCall

APRIL 18, 2023

They are often the customers’ first point of contact and one of the most critical setups for underscoring a business’s brand and goodwill. Customer-facing domains, like sales and customer support, are especially reliant on the telephony system for day-to-day operations. Who is Dialpad best suited for?

call center software 52

call center software Call Center call center solutions Enterprise 52

JustCall

JANUARY 30, 2023

This article explores 10 Vonage replacements leading the business phone system and contact center space in 2022/2023. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. Conversation intelligence – Capture and analyze customer-facing interactions effectively with JustCall IQ.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise Call Logging 52

JustCall

MARCH 7, 2023

This article will discuss multichannel contact centers and highlight the best practices for building a multichannel contact center in 2023. A multichannel contact center helps customers connect to your business through multiple channels by integrating several communication channels into a single software platform.

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

NobelBiz

JULY 30, 2024

Upgrading to a system with richer features can automate many operations, improve customer satisfaction, and also bring visibility through enhanced analytics and reporting tools. An unreliable phone system may mean missed calls, lost sales opportunity, and frustrated customers.

voip 98

voip Interactive Voice Response Contact Center CRM 98

CSM Magazine

JUNE 7, 2023

a leading global customer experience company, today announced they were chosen as the customer support provider for MSG+, a new state-of-the-art streaming service from MSG Networks set to launch this summer. Harte Hanks, Inc. For more information, visit hartehanks.com.

Customer Support 52

Customer Support Entertainment Multi-channel support Technical Support 52

JustCall

FEBRUARY 13, 2023

This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics. It is a cloud-based call center software designed for customer support and sales teams.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

JustCall

APRIL 13, 2023

Customer support Good customer support is essential. It provides real-time AI insights, training and compliance tools, sentiment analytics, productivity, and support tools to augment your call center functions. The analytics and tracking features are useful for improving the quality of the team.

Coaching 10

Coaching CRM Sales Analytics 10

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. What is customer service automation software? Zendesk Zendesk is a widely recognized cloud-based customer service platform.

Customer Service 86

Customer Service Interactive Voice Response Multi-channel support Multichannel 86