AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Engineering 117

Engineering Best practices APIs Government 117

AWS Machine Learning

NOVEMBER 6, 2024

Transcribe audio with Amazon Transcribe In this case, we use an AWS re:Invent 2023 technical talk as a sample. Extract SEO keywords from the generated blog post with Amazon Bedrock The following prompt provides instructions to extract the main SEO keywords from the generated blog post.

Analytics 89

Analytics Call Center Best practices outsourcing 89

kommunicate

FEBRUARY 20, 2023

Last Updated on February 20, 2023 Zendesk’s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. The post How to Integrate Kommunicate with Sunshine Conversations appeared first on Kommunicate Blog.

APIs 98

APIs 98

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, like Meta, through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Configure Llama 3.2 b64encode(image_bytes).decode('utf-8')

Real estate 80

Real estate Finance APIs Construction 80

JustCall

APRIL 4, 2023

In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. It is also critical to look for CRM systems with open APIs that allow easy integration with other software systems. What is CRM Integration?

CRM 52

CRM voip APIs Sales 52

Nicereply

JANUARY 2, 2023

When our services posts to Facebook, we’re restricted by what they let us do through their API (the connection to them). The post 11 Customer Service Phrases You Need to Know in 2023 appeared first on Customer Happiness Blog. Unfortunately, this isn’t something that they let other companies do.”. “I I hear what you’re saying.

Customer Service 105

Customer Service Engineering Accountability Feedback 105

Nicereply

JANUARY 18, 2023

Best help desk software tools of 2023 Out of hundreds of help desk software providers available on the market, how do you choose the one that will be best suited to your business needs? Check out these best help desk software solutions you might want to consider for your business in 2023.

Self service 52

Self service Analytics Enterprise APIs 52

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 71

APIs Benchmark Education Marketing 71

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. API integration: Owing to the API, your reps can connect XCALLY with third-party apps such as: Salesforce SugarCRM Freshdesk Zendesk, etc. <H4>Feedback

voip 52

voip CRM Enterprise Call Center 52

kommunicate

MAY 26, 2023

Last Updated on May 26, 2023 A Chatbot SDK (Software Development Kit) is a set of tools and resources that developers can use to build and deploy chatbots on various platforms. These kits typically include libraries, APIs, documentation, and sample code.

Chatbots 52

Chatbots APIs 52

AWS Machine Learning

JUNE 26, 2024

This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data.

APIs 109

APIs Engineering Marketing Enterprise 109

AWS Machine Learning

OCTOBER 21, 2024

This feature empowers customers to import and use their customized models alongside existing foundation models (FMs) through a single, unified API. Having a unified developer experience when accessing custom models or base models through Amazon Bedrock’s API. Ease of deployment through a fully managed, serverless, service. 2, 3, 3.1,

APIs 127

APIs Scripts Finance Real estate 127

Cisco - Contact Center

MAY 18, 2023

This reminder excites me for the rest of Ted Lasso’s seas… Read more on Cisco Blogs ” in large letters, as the theme for Cisco Live US, reminds me of the soccer announcer’s “Gooooooooooaaaaaaaallllllllll” cry.

APIs 52

APIs 52

AWS Machine Learning

MAY 15, 2024

In a March 2023 survey, Amazon Ads found that among advertisers who were unable to build successful campaigns, nearly 75 percent cited building the creative content as one of their biggest challenges. This blog post shares more about how generative AI solutions from Amazon Ads help brands create more visually rich consumer experiences.

Advertising 110

Advertising APIs Engineering Benchmark 110

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

AWS Machine Learning

OCTOBER 24, 2023

In 2023, T-Mobile launched the Voicemail to Text Translate feature. Since its introduction, the usage of Voicemail to Text service has grown and it transcribes 126 million voicemail messages per month as of July 2023. T-Mobile US, Inc. The full list of supported languages can be found in Amazon Transcribe documentation.

APIs 97

APIs Engineering Metrics Technology 97

AWS Machine Learning

MAY 21, 2024

In 2023, we identified several challenges where we see the potential for generative AI to have a positive impact. This blog post outlines various use cases where we’re using generative AI to address digital publishing challenges. Our CMS backend Nova is implemented using Amazon API Gateway and several AWS Lambda functions.

Advertising 114

Advertising APIs Engineering industry standards 114

AWS Machine Learning

OCTOBER 21, 2024

The agent can use company APIs and external knowledge through Retrieval Augmented Generation (RAG). When creating agents that use action groups , you can specify your function definitions as a JSON object to the agent or provide an API schema in the OpenAPI schema format.

Best practices 77

Best practices APIs Entertainment Construction 77

AWS Machine Learning

NOVEMBER 20, 2023

Retrieval Augmented Generation (RAG) allows you to provide a large language model (LLM) with access to data from external knowledge sources such as repositories, databases, and APIs without the need to fine-tune it. To retrieve your Pinecone keys, open the Pinecone console and choose API Keys. embeddings. Python 3.10

APIs 104

APIs Entertainment Accountability Customer Experience 104

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. per user per month Premium – Message, video, and phone features and an open API at $33.74 Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Cisco - Contact Center

MAY 26, 2023

Unlock more value from Meraki Dashboard By leveraging the power of APIs, you can extend the functionality of the Meraki dashboard — automating tasks, integrating with other services, and creating… Read more on Cisco Blogs

APIs 98

APIs 98

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Feedback 108

Feedback APIs Engineering Surveys 108

Aspect

JANUARY 25, 2021

Gartner predicts that “by 2023, 25 percent of employee interactions with applications will be via voice, up from under 3 percent in 2019. Our innovative customers can now leverage Google with the help of our Prophecy media browser the Google STT (automatic speech recognition tool) and text-to-speech APIs.

Self service 118

Self service APIs Chatbots Engineering 118

AWS Machine Learning

MAY 1, 2024

Deploy the model via Amazon Bedrock For production use, especially if you’re considering providing access to dozens or even thousands of employees by embedding the model into an application, you can deploy the models as API endpoints. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs.

APIs 108

APIs SaaS Accountability Chatbots 108

AWS Machine Learning

JULY 10, 2024

To date, we have developed over 70 internal and external offerings, tools, and mechanisms that support responsible AI, published or funded over 500 research papers, studies, and scientific blogs on responsible AI, and delivered tens of thousands of hours of responsible AI training to our Amazon employees.

Government 110

Government Education Best practices Benchmark 110

AWS Machine Learning

JULY 11, 2024

To enable secure and scalable model customization, Amazon Web Services (AWS) announced support for customizing models in Amazon Bedrock at AWS re:Invent 2023. After the custom model is created, the workflow invokes the Amazon Bedrock CreateProvisionedModelThroughput API to create a provisioned throughput with no commitment.

APIs 109

APIs Accountability Enterprise Best practices 109

AWS Machine Learning

JUNE 5, 2024

Skyflow experienced this growth and documentation challenge in early 2023 as it expanded globally from 8 to 22 AWS Regions, including China and other areas of the world such as Saudi Arabia, Uzbekistan, and Kazakhstan. LLM gateway abstraction layer Amazon Bedrock provides a single API to invoke a variety of FMs.

Engineering 102

Engineering APIs Construction Accountability 102

AWS Machine Learning

AUGUST 2, 2024

This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API.

Engineering 111

Engineering Scripts Metrics APIs 111

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for an alternative that offers APIs to integrate it with other tools you use. The post 8 Best Gong Alternatives in 2023 to Improve Sales and Leads appeared first on. Also, see if it works on different devices and web browsers.

Sales 52

Sales Coaching CRM Contact center software 52

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”.

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

AWS Machine Learning

JULY 24, 2023

If the model changes on the server side, the client has to know and change its API call to the new endpoint accordingly. We demonstrate the use of Neuron Top at the end of this blog. If you’re using a different AMI (Amazon Linux 2023, Base Ubuntu etc.), Based on these metrics an informed decision can be made.

Scripts 72

Scripts APIs Best practices Engineering 72

AWS Machine Learning

SEPTEMBER 14, 2023

In first part of this multi-series blog post, you will learn how to create a scalable training pipeline and prepare training data for Comprehend Custom Classification models. Semi-structured input Starting in 2023, Amazon Comprehend now supports training models using semi-structured documents.

APIs 102

APIs Government Accountability Engineering 102

Hodusoft

JULY 3, 2024

It has also bagged many prestigious awards including NXTGEN BPO CONFEX & AWARDS 2023, 2023 Excellence Award by INTERNET TELEPHONY Magazine, 12th Edition BPO Innovation Summit and Awards 2023, and more. Some of the pros of Nextiva include: Unlimited calling within the U.S.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers. billion by 2023.

Interactive Voice Response 52

Interactive Voice Response APIs Contact Center voip 52

OctopusTech

DECEMBER 7, 2022

In this guide to BigCommerce pricing 2023, we will take an in-depth look at each BigCommerce plan and discuss the additional costs involved in preparing your website in a full-fledged manner. Create unlimited blogs. Unlimited API calls. The post BigCommerce Pricing 2023: How Much It Will Cost? Drag-and-drop page builder.

Enterprise 12

Enterprise Sales B2C Analytics 12

Creative Virtual

AUGUST 16, 2022

In an August 2021 webinar, Impact CX with the 3 Building Blocks of Composable Business , Gartner shared the prediction that 60% of mainstream organisations will identify composable business as a strategic objective by 2023. It allows for both innovative and traditional customer experiences in order to respond to disruption with agility.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

Anexa BPO

OCTOBER 14, 2022

In fact, business forecasters predict that US retail media networks will exceed $52 billion in ad sales by 2023. Self-service can and should become a powerful component of this new marketing model – which will involve the provision of more comprehensive self-service interfaces and APIs for third-party tools.

Advertising 52

Advertising outsourcing Self service APIs 52