TechSee

AUGUST 10, 2023

TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance. home builders, and 5 of the top 10 global smart home automation companies.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Connect

OCTOBER 8, 2024

By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Consulting 86

AWS Machine Learning

NOVEMBER 15, 2023

Each year, Principal handles millions of calls and digital interactions. As a first step, they wanted to transcribe voice calls and analyze those interactions to determine primary call drivers, including issues, topics, sentiment, average handle time (AHT) breakdowns, and develop additional natural language processing (NLP)-based analytics.

Analytics 118

Analytics Interactive Voice Response Average Handle Time Contact Center 118

JustCall

MARCH 7, 2023

Contact center reporting, and analytics software is a tool that businesses utilize to generate insights for monitoring the call center and agent performance. At the end of the day, contact center analytics software helps businesses improve customer service quality and satisfaction levels by a wide margin.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

NobelBiz

FEBRUARY 15, 2023

Implementing Cloud Contact Center solution with omnichannel capabilities is crucial in situations where multiple communication channels coexist. Fun fact: Gartner has released its latest forecast for the evolving public cloud landscape in 2023. Dollars projected in 2023. This is a greater growth rate than the 18.8%

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52