2023 Average Handle Time Customer Care 
CCNG
OCTOBER 26, 2024
A study by the International Customer Management Institute (ICMI) highlights the financial impact of inefficiencies. Their 2023 study found that reducing average handle time (AHT) by just one second per call can save the average large contact center up to $1 million annually.
Fonolo
MARCH 16, 2023
Dennis Wakabayashi, CX Expert, Team Wakabayashi: “I see new kinds of data that we’ve never seen before plugging into customer care; digital footprint metrics like number of chats, or number of clicks to the website, or other additional steps in the customer journey. We have clients that say average handle time is important.
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NobelBiz
FEBRUARY 21, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.
NobelBiz
FEBRUARY 15, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.
BlueOcean
JULY 9, 2024
Customer service expert Shep Hyken says that many of the convenience options such as curbside delivery, touchless service, and more would have grown prominent , even if the pandemic hadn’t happened. Following the 2021-2023 supply chain crisis, today’s consumers are no strangers to empty shelves.
Serenova
AUGUST 25, 2020
When customers are facing uncertainty, whether it is economic uncertainty or uncertainty about health and the future, treating every customer with the highest level of customer service can help build unshakeable brand loyalty that can last a lifetime. Minimize hold time. Monitor agent calls for coaching opportunities.
Hodusoft
MAY 24, 2023
The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. From its inception in the 1970s to 2023, call center software has come a long way. Let’s take a look at some of the emerging trends and predictions for call center software in 2023.
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