NobelBiz

JANUARY 28, 2025

How to Benchmark Your Call Center Benchmarking is all about measuring your performance against clear, actionable goals and comparing them to industry standards. Average Handle Time (AHT) : This measures how long agents spend on calls, including after-call work.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

NobelBiz

FEBRUARY 21, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

NobelBiz

FEBRUARY 15, 2023

Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. For example, if you want to know what your agents’ AHT (Average Handling Time) is in real time, you can just ask “What is the average handling time today?”

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52