AWS Machine Learning

JULY 10, 2024

AI Service Cards are a form of responsible AI documentation that provide customers with a single place to find information on the intended use cases and limitations, responsible AI design choices, and deployment and performance optimization best practices for our AI services and models.

Government 130

Government Education Best practices APIs 130

ChurnZero

NOVEMBER 11, 2022

Related: Which Customer Success best practices should you keep or let go in 2023? of Customer Success teams have fewer than 50 team members, and most teams surveyed fall well below industry benchmarks on CS team headcount. Which Customer Success best practices should you keep or let go in 2023?

SaaS 98

SaaS Metrics Best practices Benchmark 98

AWS Machine Learning

AUGUST 2, 2024

The study showcases the performance and scalability of GraphStorm on text rich graphs and the best practices of configuring GML training loops for better performance and efficiency. min 10B 8 31 min 8 41 min 8 8 min 100B 16 61 min 16 416 min 16 50 min More benchmark details and results are available in our KDD 2024 paper.

APIs 115

APIs Benchmark Construction Enterprise 115

IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. It aims to highlight those who have adopted best practices and innovative strategies to create competitive advantages and long-term value.

Call Center 52

Call Center Benchmark Best practices Sales 52

ChurnZero

DECEMBER 21, 2022

May they inspire you to take on whatever 2023 hurls warmly sends your way. Related reading: The webinar’s Q&A recap takes on questions like when should you consider onboarding to be complete, what are the best onboarding metrics, and how to spot when you have a bad-fit customer on your hands. It’s great to track.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Totango

JANUARY 10, 2024

“The practice of ‘listen and learn’ is really simple in nature, but it’s really intentional in practice,” she said. Use baselines to track customer outcomes It’s typical for organizations to measure their client’s performance against industry best practices and use those numbers as a benchmark for success.

Sales 99

Sales industry standards Benchmark Upselling 99

AWS Machine Learning

MAY 7, 2024

As a starting point, you can refer to the model documentation which typically includes recommendations and best practices for prompting the model, and examples provided in SageMaker JumpStart. On November 5th, 2023, customer Alice from US placed an order with total of $2190. You reuse this function throughout the examples.

Engineering 120

Engineering Technical Support Chatbots Best practices 120

AWS Machine Learning

JULY 26, 2023

As an added bonus, we’ll walk you through a Stable Diffusion deep dive, prompt engineering best practices, standing up LangChain, and more. More of a reader than a video consumer?

Scripts 97

Scripts Engineering Benchmark Best practices 97

AWS Machine Learning

MARCH 27, 2025

These include metrics such as ROUGE or cosine similarity for text similarity, and specific benchmarks for assessing toxicity (Detoxify), prompt stereotyping (cross-entropy loss), or factual knowledge (HELM, LAMA). If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate. client = boto3.client("bedrock-runtime",

Education 91

Education Engineering APIs Enterprise 91

AWS Machine Learning

AUGUST 26, 2024

From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9% Solution impact Since its inception in 2023, more than 100,000 GenAI Account Summaries have been generated, and AWS sellers report an average of 35 minutes saved per GenAI Account Summary. increase in value of opportunities created.

Sales 125

Sales Accountability Feedback Metrics 125

AWS Machine Learning

MARCH 15, 2024

In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.” You can also become a leader for best practices and an efficient approach to data interoperability within and across agencies and institutes in the health domain and beyond. Stroke victims can lose around 1.9

Healthcare 125

Healthcare Government Best practices Engineering 125

COPC

MAY 22, 2023

May 18, 2023 — COPC Inc. In this role, Horace will work with other committee members to refine and update the COPC CX Standard, ensuring that it continues to meet the needs of the industry and reflect best practices in CX operations. WINTERPARK, Fla., announces the addition of Scott Horace to the COPC Standards Committee.

Benchmark 52

Benchmark outsourcing industry standards Best practices 52

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Ticket volumes and customer feedback are way up in the last few years.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

JustCall

MARCH 13, 2023

It allows them to: Understand how to train agents so that the salespeople can hit key targets Break down the sales strategies—team-wise, goal-wise, and department-wise Drive ongoing learning of the company’s sales approaches and best-practices But writing a sales training plan is not just a matter of putting pen to paper.

Coaching 40

Coaching Sales Metrics Best practices 40

Outsource Consultants

JANUARY 8, 2025

This practice has gained significant traction, with the global call center market estimated at US$332.2 Billion in 2023 and projected to reach US$500.1 They can offer valuable insights and best practices that give you a competitive edge. Use industry benchmarks to guide your goal-setting process.

Call Center 67

Call Center outsourcing Business Process Outsourcing Average Handle Time 67

Lumoa

OCTOBER 15, 2023

It’s clear that overwhelming customers with frequent, long surveys aren’t a practical strategy. Our research – “ State of Customer Experience 2023 ” showed that 37.5% While these numbers might be seen as standard benchmarks, real-life scenarios encourage us to adapt our timing to customer cycles.

Feedback 78

Feedback Surveys Analytics Benchmark 78

Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. For security, ISO 27001 is the world’s best-known standard for information security management systems (ISMS). Medallia, Qualtrics, and Lumoa are all ISO 27001 certified.

Feedback 78

Feedback Consulting Consulting Enterprise 78

AWS Machine Learning

OCTOBER 21, 2024

In this blog post, we will introduce how to use an Amazon EC2 Inf2 instance to cost-effectively deploy multiple industry-leading LLMs on AWS Inferentia2 , a purpose-built AWS AI chip, helping customers to quickly test and open up an API interface to facilitate performance benchmarking and downstream application calls at the same time.

APIs 84

APIs Benchmark Education Marketing 84

AWS Machine Learning

SEPTEMBER 26, 2024

Amazon SageMaker HyperPod, introduced during re:Invent 2023, is a purpose-built infrastructure designed to address the challenges of large-scale training. These challenges underscore the importance of robust infrastructure and management systems in supporting advanced AI research and development.

Scripts 118

Scripts APIs Metrics Management 118

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. With that said, there are best practices in the CX industry that you should consider when developing a strategy for your own business. To do so, you need a detailed list of all the potential touch points in the customer journey.

Customer Experience 78

Customer Experience Chatbots SaaS Analytics 78

NobelBiz

MAY 2, 2023

In this respect, one of the best practices in the industry at the moment is to break the boundaries of voice-only outbound campaigns and go for what is known as the omnichannel approach. This is why it is crucial to be able to get in touch with your list via the preferred channel of your leads.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

AWS Machine Learning

SEPTEMBER 1, 2023

An example of a proprietary model is Anthropic’s Claude model, and an example of a high performing open-source model is Falcon-40B, as of July 2023. The following is an example of notable proprietary FMs available in AWS (July 2023). The following is an example of notable open-source FM available in AWS (July 2023).

Engineering 125

Engineering Accountability Construction APIs 125

SmartKarrot

MARCH 2, 2023

Note: Though we have tried our best not to, we acknowledge that we may have missed some notable podcasts which should be on this list. The podcast has over 100,000 listeners, partnerships with Mattermark and ProductHunt, and guests from over 200 venture capital firms, including the likes of Accel, Kleiner, Y Combinator, Benchmark, and Index.

Technology 10

Technology Benchmark Sales B2B 10

AWS Machine Learning

SEPTEMBER 18, 2024

Together, these AI-driven tools and technologies aren’t just reshaping how brands perform marketing tasks; they’re setting new benchmarks for what’s possible in customer engagement. Zeta’s AI innovation is powered by a proprietary machine learning operations (MLOps) system, developed in-house.

APIs 118

APIs Engineering Analytics Marketing 118

AWS Machine Learning

MARCH 13, 2025

Before deploying these models in production, its crucial to evaluate their performance using benchmarking tools. It covers the process of performance benchmarking of custom models in Amazon Bedrock using popular open source tools: LLMPerf and LiteLLM. The following script shows an example of how to invoke the model.

Benchmark 90

Benchmark APIs Scripts Engineering 90

AWS Machine Learning

MARCH 5, 2025

Running deterministic evaluation of generative AI assistants against use case ground truth data enables the creation of custom benchmarks. These benchmarks are essential for tracking performance drift over time and for statistically comparing multiple assistants in accomplishing the same task.

Best practices 75

Best practices Enterprise Metrics Benchmark 75

AWS Machine Learning

DECEMBER 12, 2024

Benchmarking support The new benchmarking support in ModelBuilder empowers you to evaluate deployment optionslike endpoints and containersbased on key performance metrics such as latency and cost.

Scripts 101

Scripts Benchmark Engineering APIs 101

AWS Machine Learning

JANUARY 14, 2025

We refer to this approach as assertion-based benchmarking. Here is an example of a scenario and corresponding assertions for assertion-based benchmarking: Goals : User needs the weather conditions expected in Las Vegas for tomorrow, January 5, 2025. In 2023, he has led a team aiming to develop the Agentic capability for Amazon Titan.

Finance 109

Finance Benchmark Construction Enterprise 109

AWS Machine Learning

NOVEMBER 26, 2024

Additionally, straightforward configuration options that allow us to quickly generate benchmarks became essential. 2023, May 2). This capability enables us to swiftly evaluate different backend engines, a necessity in latency-bound environments. Share your thoughts and questions in the comments.

Healthcare 108

Healthcare Engineering APIs Telecommunications 108

AWS Machine Learning

OCTOBER 21, 2024

models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features to help you build a new generation of AI experiences. billion for the trailing twelve months ended March 31, 2023." These new models provide enhanced capabilities and broader applicability across various use cases.

APIs 141

APIs Scripts Finance Real estate 141

AWS Machine Learning

JANUARY 29, 2025

For example: Given the following financial data: - Company A's revenue grew from $10M to $15M in 2023 - Operating costs increased by 20% - Initial operating costs were $7M Calculate the company's operating margin for 2023. Adjust the inference parameters as needed and write your test prompt. for the month.

APIs 129

APIs Benchmark Automotive Enterprise 129

AWS Machine Learning

JANUARY 29, 2025

For example: Given the following financial data: - Company A's revenue grew from $10M to $15M in 2023 - Operating costs increased by 20% - Initial operating costs were $7M Calculate the company's operating margin for 2023. Adjust the inference parameters as needed and write your test prompt. for the month.

APIs 111

APIs Benchmark Automotive Enterprise 111