Remove 2023 Remove Benchmark Remove Complaint resolution
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Study Shows Retailers And Store Brands Deliver A Lower CX Than Leading Brands 10 16

Connecting the Dots

This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62
article thumbnail

Study Shows Retailers And Store Brands Deliver A Lower CX Than Leading Brands 10 16

Connecting the Dots

This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62