NobelBiz

JANUARY 28, 2025

With the advancement of the contact center industry, benchmarks continue to shift and challenge businesses to meet higher customer expectations while maintaining efficiency. Whether you’re measuring agent performance or overall customer satisfaction, staying aligned with modern standards is key to success.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Nicereply

SEPTEMBER 4, 2023

This article will discuss a good NPS score in 2023 and how you can measure your NPS. What is a Good NPS Score by Industry? Average NPS by Industry NPS Leaders by Industry Benchmarking your Net Promoter Score What is a Good NPS Score for SaaS? What is a Good NPS Score by Industry? What is a Good NPS Score?

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers? The post Product News – June 2023 appeared first on Lumoa.

industry standards 15

industry standards Benchmark Feedback Management 15

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! Upcoming webinars Using the science of happiness in CX – Using happiness as a competitive advantage Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers? The post Product News – May 2023 appeared first on Lumoa.

APIs 15

APIs industry standards Surveys Benchmark 15

Totango

JANUARY 10, 2024

Rather than gleaning actionable insights from siloes or single sources, our focus in 2023 has been gathering insights directly from our clients from areas that all of us are familiar with: NPS, surveys through support, post-implementation, product insights, business reviews, and more.”

Sales 99

Sales industry standards Benchmark Upselling 99

COPC

MAY 22, 2023

May 18, 2023 — COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee. The COPC Standards Committee is a group of global leaders that oversees and maintains the COPC Customer Experience (CX) Standard , recognized as the industry standard for managing and improving CX operations since 1996.

Benchmark 52

Benchmark outsourcing industry standards Best practices 52

Hodusoft

OCTOBER 4, 2023

Managing the cost per call is a paramount challenge for contemporary businesses across various industries. As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other.

voip 105

voip Real estate Abandon rate Analytics 105