Creative Virtual

JANUARY 17, 2023

If your organisation doesn’t have at least one of these solutions already, it’s likely you are planning to deploy one soon or are exploring the possibility of adding one to your 2023 strategy. Now many live chat, CRM, and contact centre vendors are attempting to jump on the conversational AI bandwagon with their own ‘add-on bots’.

Chatbots 52

Chatbots Self service Virtual Agent CRM 52

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc.

voip 52

voip CRM Enterprise Call Center 52

Cisco - Contact Center

OCTOBER 13, 2023

They could be working from home, analyzing CRM dashboards, and later,… Read more on Cisco Blogs A typical day’s tasks for today’s modern worker are frequently distributed across multiple devices, applications, and locations.

CRM 98

CRM 98

Method:CRM

MARCH 28, 2023

In 2023, customer experience is going to play a bigger role in businesses than ever before. This blog dives into some of the ways you can provide the best customer experience. Lastly, you’ll take a look at the power of coupling a customer portal with CRM software to take your customer experience to the next level.

Customer Experience 52

Customer Experience CRM Self service Feedback 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools.

B2B 95

B2B CRM Enterprise Upselling 95

JustCall

MARCH 9, 2023

In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. CRM Integration Made Easy Ideal for: Organizations who want to encourage agents to correctly use the CRM. The need of the hour?

Gamification 52

Gamification Sales Morale CRM 52

kommunicate

NOVEMBER 2, 2023

Last Updated on November 3, 2023 We all know how chatbots are powerful virtual agents that can help you in a myriad of tasks, including automating customer support, answering FAQs, etc. We have also seen how CRM systems can help you grow your business swiftly, and how a powerful synergy of CRMs and Chatbots can [.]

Chatbots 59

Chatbots Virtual Agent CRM Customer Support 59

Nicereply

APRIL 17, 2023

Zendesk Chat integrates with various tools, including customer relationship management (CRM) software, email marketing, and Nicereply , allowing businesses to enhance their support experience. Pricing : from $29/month, a free version is available The post 6 Best Chatra Chatbot Alternatives of 2023 appeared first on Customer Happiness Blog.

Chatbots 52

Chatbots Multi-channel support Analytics CRM 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Dialer 360

JUNE 12, 2023

As we step into 2023, HVAC companies need to adapt and employ effective tactics to attract and convert potential customers. Overview of the 8 Proven Tactics for HVAC Lead Generation in 2023 There are plenty of ways to get HVAC leads. This can include blog posts, articles, videos, infographics, and more.

Advertising 49

Advertising Marketing Engineering Analytics 49

JustCall

JANUARY 31, 2023

In this blog, we will look at the top-8 alternatives of Dialpad–from understanding the pros and cons of each tool to the top features, we’ll cover everything. are automatically stored on the connected CRM, without the need for any manual intervention. Let’s get to it right away.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Nicereply

JANUARY 18, 2023

Best help desk software tools of 2023 Out of hundreds of help desk software providers available on the market, how do you choose the one that will be best suited to your business needs? Check out these best help desk software solutions you might want to consider for your business in 2023. Paid plans range from $9 – $25.25

Self service 52

Self service Analytics Enterprise APIs 52

JivoChat

MAY 31, 2023

Many website builders provide pre-made templates with different themes, for example, for online stores, restaurants, hotels, businesses, portfolios, and blogs. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Analytics 75

Analytics Engineering Real estate Marketing 75

JivoChat

JULY 9, 2023

You can create a gallery for each one of your projects, an about me section, a blog to give photography tips, add a form for people to get in contact with you, and link to your social media pages too. One possibility is to have a blog on your website where you share some of your experiences, for example.

Engineering 75

Engineering Analytics Customer Support Best practices 75

JivoChat

JULY 2, 2023

It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. To start, you can choose among thousands of customizable themes, and have different types of pages, a blog, portfolio, and an ecommerce, for example. You can resize, rotate, align, and add new graphic elements.

Analytics 75

Analytics Engineering Banking Customer Support 75

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Compatibility with different platforms Check if the Gong alternative integrates with your sales tools, such as CRM, email, and video conferencing software. are automatically stored on the connected CRM without manual intervention.

Sales 52

Sales Coaching CRM Contact center software 52

NobelBiz

JULY 30, 2024

Modern business phone systems offer a suite of advanced features such as CRM integration, automated call distribution (ACD), and interactive voice response (IVR). As of 2023, the global VoIP market is projected to grow at a CAGR of 9.8% from 2021 to 2028, indicating a strong shift towards internet-based phone systems.

voip 98

voip Interactive Voice Response Contact Center CRM 98

AWS Machine Learning

JULY 24, 2024

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce Apex is a certified framework for building SaaS apps on top of Salesforce’s CRM functionality. Salesforce, Inc.

Engineering 110

Engineering CRM SaaS Sales 110

ClientSuccess

JANUARY 24, 2023

Without the proper tool, these metrics are often spread across multiple systems such as CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, and Notes. In Summary There are plenty of things on your to-do list heading into 2023, but setting your customer success team up for a top-notch year should be at the top.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. With more focus on revenue retention, this new solution enables customers to easily and effectively manage opportunities within Totango, or across Totango and Salesforce for instances that have integrated with the CRM.

Enterprise 88

Enterprise CRM Sales Customer retention 88

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM. Kustomer Kustomer is a customer service CRM platform that provides a holistic view of the customer, streamlining the service process.

Customer Service 80

Customer Service Interactive Voice Response Multi-channel support Multichannel 80

NobelBiz

JANUARY 30, 2023

NobelBiz | Blog How can contact centers achieve a 360-degree customer view? January 2023 Contact centers play a crucial role in providing customer service and support. Published on 30. However, to provide the best possible service, contact centers need to completely understand their customers.

Contact Center 52

Contact Center Customer Service Customer centricity Cloud contact 52

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Anna Gorina June 15, 2023 Share this article Contents Share this article Contents Co-browsing vs screen sharing. Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers.

Technical Support 52

Technical Support CRM Education Technology 52

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

Momentum Telecom

JUNE 2, 2023

In this blog, we’ll discuss: The current state of cloud collaboration tools How to update your cloud communication platform? Customization is a major focus now, with more service providers offering platforms that integrate all the essential communication tools in addition to third-party applications, such as your CRM or email service.

Technology 52

Technology CRM Contact Center Surveys 52

ChurnZero

JANUARY 25, 2024

Related resource: Setting the rules of engagement for customer success and sales teams Skillset 2: Technical proficiency The potential of AI and automation to transform CS workflows, personalize journeys, and deliver seamless experiences makes expertise in scheduling tools, CRM systems, and AI tools increasingly valuable.

Education 52

Education Upselling Consulting Consulting 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! How to help customers contact remote customer support faster?

B2B 52

B2B Customer Support Chatbots CRM 52

Anexa BPO

SEPTEMBER 6, 2023

In 2023, it’s a well-known fact that personalization offers the opportunity to foster deeper connections between businesses and their customers. However, solutions are readily available, such as user-friendly customer relationship management (CRM) software and third-party analytics platforms that cater specifically to small businesses.

Personalization 52

Personalization outsourcing Enterprise Customer centricity 52

Momentum Telecom

FEBRUARY 28, 2023

In this blog, we’ll discuss the current state of cloud collaboration tools and how to determine if your current solution still meets your business needs. The State of Cloud Collaboration Tools in 2023 Around 70% of remote-capable employees worked from home at the peak of the pandemic, but only 39% were completely remote last year.

CRM 98

CRM Contact Center Technology Surveys 98

Anexa BPO

FEBRUARY 2, 2023

One key resource is customer relationship management (CRM) software, which can help retailers gather and analyze data on their customers’ behaviors and preferences. We can keep your customers satisfied and coming back for more, leaving you in the driver’s seat to face all the challenges of 2023.

outsourcing 52

outsourcing Customer centricity Chatbots CRM 52

Hodusoft

JULY 3, 2024

CRM Integration Enterprise contact center software solutions easily integrate with Customer Relationship Management ( CRM ) systems and other business applications. Such contact centers need specialized equipment and software that can help them handle all incoming and outgoing calls in an efficient manner. Some of them are: 1.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

ViiBE Blog

MAY 11, 2023

ViiBE Blog What is a Service Level Agreement? Anna Gorina May 11, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Anna Gorina 4 August 2023 Remote operations How to overcome the disadvantages of the run-to-failure program?

Service level 52

Service level outsourcing Metrics Customer Support 52

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B CRM Sales Accountability 52

Momentum Telecom

MARCH 2, 2024

An estimated 70% of businesses will leverage cloud telephony services by the end of 2023 ,1 so if you have yet to move your business communications to the cloud, it’s likely only a matter of time. Cloud voice solutions are no longer just a trend.

Interactive Voice Response 52

Interactive Voice Response Chatbots CRM Analytics 52

SmartAction

NOVEMBER 15, 2023

Let’s explore the evolution of customer self-service, key trends for 2023, the benefits it offers, the challenges businesses face, and a glimpse into the future of this essential component of modern business operations.

Self service 100

Self service Virtual Agent Chatbots Analytics 100

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. However, not all questions and reported problems are created equal and require advanced assistance.

Self service 52

Self service Banking Feedback Chatbots 52