kommunicate

MARCH 3, 2023

Last Updated on March 3, 2023 Lead generation is an essential part of any successful business strategy, and with the advent of new technology and software, generating leads has become easier than ever before. In 2023, businesses will have access to a wide range of powerful lead generating tools that can help them identify and [.]

Technology 104

Technology Customer Support 104

ShepHyken

NOVEMBER 7, 2022

By the way, our customer service research finds that 71% of customers prefer the phone as their first option for customer support. Regardless of the size of your company, some of these “basics” are essential to giving your customers the experience they want. percent in 2023. percent this year to 2.7

Customer Service 40

Customer Service B2B Customer Experience Marketing 40

kommunicate

FEBRUARY 9, 2023

Last Updated on February 9, 2023 New year, and new beginnings. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 98

Customer Support 98

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customer Support 98

Customer Support 98

kommunicate

MARCH 14, 2023

Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. They can address customer queries faster, easier, and with more accuracy than human agents. The post 10 Shopify Chatbots You Can’t Live Without In 2023 appeared first on Kommunicate Blog. According to the latest data [.]

Chatbots 96

Chatbots Customer Service Customer Support 96

kommunicate

MAY 4, 2023

Last Updated on May 4, 2023 If you work at a bank or at a hospital, we have some news that will surely excite you. The post Here’s What’s New From May 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog. So, here it goes. Banking and Healthcare chatbot templates : We [.]

Banking 95

Banking Healthcare Chatbots Engineering 95

kommunicate

FEBRUARY 3, 2023

Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will.

Customer Support 88

Customer Support 88

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog. The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog.

APIs 90

APIs Chatbots Customer Support 90

kommunicate

OCTOBER 16, 2022

The post 25 Best Online Selling Sites to Sell Online in 2023 appeared first on Kommunicate Blog. Businesses like Amazon, eBay, Etsy, Walmart, etc., work on the same principle. They do not own inventory but sell inventory that [.].

Customer Support 94

Customer Support 94

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Nicereply

SEPTEMBER 4, 2023

Fortunately, your Net Promoter Score (NPS) is a solid metric to combat the gray area, and understanding it will give you strong insights into your customers’ perception of your business. This article will discuss a good NPS score in 2023 and how you can measure your NPS. Consumer 2023 Net Promoter Benchmarks.

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Providing exceptional customer service on an e-commerce platform is essential for maintaining a solid customer base.

Customer Experience 78

Customer Experience Chatbots Feedback Customer Support 78

ShepHyken

JUNE 26, 2020

This article was previously posted on BotsCrew’s blog. This means that brands can assist many more customers in a shorter time which leads to a big rise in the sale rates. “$112 112 billion projected value of chatbot eCommerce transactions by 2023” Juniper Research. Delivering. Picking up.

Customer Service 250

Customer Service Chatbots Sales Management 250

kommunicate

JANUARY 5, 2023

Last Updated on January 5, 2023 A customer service chatbot has become a requisite for achieving great customer satisfaction. While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the [.].

Chatbots 104

Chatbots Customer Experience Customer Service Customer Support 104

kommunicate

MARCH 10, 2023

Last Updated on March 11, 2023 Chatbots have become an integral part of modern businesses, providing efficient and personalized customer support. This includes providing quick answers to customer inquiries, and delivering personalized recommendations based on customer preferences.

Chatbots 98

Chatbots Customer Support Personalization Customer Experience 98

kommunicate

SEPTEMBER 21, 2023

Last Updated on September 21, 2023 Customer support teams today are facing a higher risk of burnout than ever!! This is because of the rising number of customer queries and the greater need to be on top of these queries faster! Hey, if you don’t take care of your customer, your competition will!! In fact, [.]

Customer Support 97

Customer Support 97

Nicereply

JANUARY 4, 2023

Get ready for 2023! Set up a customer service strategy that works and saves your costs. Due to the unstable economic environment , the world is challenged with today, businesses will be looking toward optimizing their operational costs and reducing expenses in 2023. Why excelling at customer service is critical in 2023.

Customer Service 59

Customer Service Self service Chatbots Surveys 59

Creative Virtual

FEBRUARY 7, 2023

By Mandy Reed, Global Head of Marketing The start of a new year always comes with a slew of business predictions from experts, and 2023 has certainly been no different. This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

kommunicate

APRIL 26, 2023

Last Updated on April 27, 2023 In today’s digital age, chatbots have become an integral part of customer service. With the rise of social media platforms like Facebook, integrating chatbots with these platforms has become crucial for businesses to provide efficient customer support.

Chatbots 93

Chatbots Customer Support Customer Service 93

kommunicate

MAY 26, 2023

Last Updated on May 28, 2023 Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last decade, and customers were spoilt for choice. Does being in [.]

Customer Support 52

Customer Support Marketing Technology 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Features Ease of Use Targeting Capabilities Integration Options Pricing When Should You Use Customer Feedback Tools?

Feedback 64

Feedback Surveys Analytics Customer Support 64

JivoChat

MAY 31, 2023

It usually offers multiple tools in a single platform, where the website will be hosted and you can have access to a page editor to customize every sentient of your website and, and update it regularly. To do that, you must count on effective customer support from the website builder company. 20 Best Website Builders 1.

Analytics 75

Analytics Engineering Real estate Marketing 75

kommunicate

FEBRUARY 14, 2023

Last Updated on February 14, 2023 There are over 2.93 The post Campaign Messaging – A Brand New Way To Reach Your Customers appeared first on Kommunicate Blog. The post Campaign Messaging – A Brand New Way To Reach Your Customers appeared first on Kommunicate Blog. A whopping 70% of [.]

Customer Support 98

Customer Support 98

kommunicate

FEBRUARY 19, 2023

Last Updated on February 19, 2023 Let’s play a game. The post Generative AI – The Dawn Of A New Era appeared first on Kommunicate Blog. The post Generative AI – The Dawn Of A New Era appeared first on Kommunicate Blog. There are 2 short paragraphs of sentences that follow. ChatGPT wrote one of them.

Customer Support 98

Customer Support 98

JivoChat

JULY 9, 2023

It’s possible to add the online address to your card, so customers will be able to access the website and get to know more about your projects. Be Easier to Find When you have a website full of high-quality content and well-structured, it becomes much easier for customers to find you.

Engineering 75

Engineering Analytics Customer Support Best practices 75

kommunicate

DECEMBER 19, 2023

Last Updated on December 19, 2023 Everyone likes the story of David v/s Goliath. The post Kommunicate Vs Tidio: A Head-to-Head Comparison for Customer Support appeared first on Kommunicate Blog. The post Kommunicate Vs Tidio: A Head-to-Head Comparison for Customer Support appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

kommunicate

JULY 27, 2023

Last Updated on July 27, 2023 Google, Microsoft, OpenAI and Anthropic… 4 of the biggest names in the AI space. The post Frontier Model Forum – Hitting The Brakes On Building ‘Superintelligence’ appeared first on Kommunicate Blog. One alliance. The Frontier Model Forum. What is the forum about?

Customer Support 97

Customer Support 97

kommunicate

JULY 28, 2023

Last Updated on July 28, 2023 Product engagement acts as a key indicator of customer satisfaction and loyalty in any business. The post Product Engagement: The Most Important Metric You Aren’t Tracking For Your Business appeared first on Kommunicate Blog. As a Founder/CEO, you can’t answer the [.]

Metrics 96

Metrics Customer Support 96

Global Response

JANUARY 23, 2023

In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

kommunicate

FEBRUARY 23, 2023

Last Updated on February 24, 2023 The average patient waiting time for a new doctor’s appointment is 10 days in the United Kingdom, according to this report. The post Revolutionizing Healthcare: The Benefits And Challenges Of Booking Doctors Appointment Online appeared first on Kommunicate Blog.

Healthcare 95

Healthcare Wait times Customer Support 95

JivoChat

JULY 2, 2023

You will find hundreds of pre-built templates to choose from, which can be customized using the drag-and-drop editor. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. You can resize, rotate, align, and add new graphic elements.

Engineering 75

Engineering Analytics Banking Customer Support 75

OctopusTech

DECEMBER 7, 2022

In this guide to BigCommerce pricing 2023, we will take an in-depth look at each BigCommerce plan and discuss the additional costs involved in preparing your website in a full-fledged manner. 24/7 customer support. Create unlimited blogs. 24/7 technical support assistance. No limits to uploading products.

Enterprise 12

Enterprise Sales B2C Analytics 12

Anexa BPO

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. Here’s how.

Sales 52

Sales outsourcing Customer centricity Self service 52

Comm100

MAY 23, 2023

While we read about the many benefits of automation in customer service, it can be difficult to know how exactly to introduce this into your own organization. This blog will help you on your way, providing the top automated customer service examples that can be used across industries. What is customer service automation?

Customer Service 94

Customer Service Chatbots Technology Customer Support 94

kommunicate

AUGUST 6, 2023

Last Updated on August 6, 2023 Large language models like ChatGPT(OpenAI), Bard(Google), Claude(Anthropic), and LLaMA(Meta) have seen a significant rise in its usage across different industries. The post State of Conversational AI in Healthcare appeared first on Kommunicate Blog. But healthcare is a very complex industry. [.]

Healthcare 92

Healthcare Chatbots Customer Support 92

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

JivoChat

AUGUST 15, 2023

For example, finding the perfect image to illustrate a post on your social media profile or on your blog. Customer Support The best image generators should have a good customer support service. Using the best AI image generators available nowadays can help you with several tasks. 8 Best AI Image Generators 1.

Enterprise 75

Enterprise Customer Support Accountability Personalization 75