kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customer Support 98

Customer Support 98

kommunicate

FEBRUARY 3, 2023

Last Updated on February 3, 2023 “The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.” — Kerry Stokes. Customers are basically your business, and if you don’t take care of your customers, your competition will.

Customer Support 88

Customer Support 88

kommunicate

JUNE 22, 2023

Last Updated on June 22, 2023 What is a Chatbot API? The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog. The post 7 Chatbot APIs To Watch Out For In 2023 appeared first on Kommunicate Blog.

APIs 90

APIs Chatbots Customer Support 90

kommunicate

FEBRUARY 9, 2023

Last Updated on February 9, 2023 New year, and new beginnings. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. The post Here’s What’s New From February 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 98

Customer Support 98

kommunicate

MARCH 14, 2023

Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. They can address customer queries faster, easier, and with more accuracy than human agents. The post 10 Shopify Chatbots You Can’t Live Without In 2023 appeared first on Kommunicate Blog. According to the latest data [.]

Chatbots 96

Chatbots Customer Service Customer Support 96

kommunicate

MAY 4, 2023

Last Updated on May 4, 2023 If you work at a bank or at a hospital, we have some news that will surely excite you. The post Here’s What’s New From May 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog. So, here it goes. Banking and Healthcare chatbot templates : We [.]

Banking 95

Banking Healthcare Chatbots Engineering 95

Lumoa

NOVEMBER 17, 2022

Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Providing exceptional customer service on an e-commerce platform is essential for maintaining a solid customer base.

Customer Experience 78

Customer Experience Chatbots Feedback Customer Support 78

TechSee

AUGUST 14, 2023

Follow on LinkedIn Agnes So, Head of Customer Support & Engagement at HotDoc Based in Melbourne, Agness is passionate about creating exceptional customer experiences through lean teams, self-service, and training. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

kommunicate

MAY 26, 2023

Last Updated on May 28, 2023 Customer support automation was a major challenge, but this was before technology stepped in. A plethora of customer support automation software came into the market in the last decade, and customers were spoilt for choice. Does being in [.]

Customer Support 52

Customer Support Marketing Technology 52

kommunicate

OCTOBER 16, 2022

The post 25 Best Online Selling Sites to Sell Online in 2023 appeared first on Kommunicate Blog. Businesses like Amazon, eBay, Etsy, Walmart, etc., work on the same principle. They do not own inventory but sell inventory that [.].

Customer Support 94

Customer Support 94

kommunicate

DECEMBER 19, 2023

Last Updated on December 19, 2023 Everyone likes the story of David v/s Goliath. The post Kommunicate Vs Tidio: A Head-to-Head Comparison for Customer Support appeared first on Kommunicate Blog. The post Kommunicate Vs Tidio: A Head-to-Head Comparison for Customer Support appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

Nicereply

SEPTEMBER 4, 2023

Fortunately, your Net Promoter Score (NPS) is a solid metric to combat the gray area, and understanding it will give you strong insights into your customers’ perception of your business. This article will discuss a good NPS score in 2023 and how you can measure your NPS. Consumer 2023 Net Promoter Benchmarks.

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

Nicereply

JANUARY 4, 2023

Get ready for 2023! Set up a customer service strategy that works and saves your costs. Due to the unstable economic environment , the world is challenged with today, businesses will be looking toward optimizing their operational costs and reducing expenses in 2023. Why excelling at customer service is critical in 2023.

Customer Service 59

Customer Service Self service Chatbots Surveys 59

Anexa BPO

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. Here’s how.

Sales 52

Sales outsourcing Customer centricity Self service 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Features Ease of Use Targeting Capabilities Integration Options Pricing When Should You Use Customer Feedback Tools?

Feedback 64

Feedback Analytics Surveys Customer Support 64

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Engineering 117

Engineering Best practices APIs Government 117

JustCall

MARCH 28, 2023

By embracing the latest customer service trends, businesses can effectively adapt their processes and leverage cutting-edge tools and technologies to streamline their customer service operations. As a leading customer service trend of 2023, it is set to redefine customer service and boost customer satisfaction across industries.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Features Ease of Use Targeting Capabilities Integration Options Pricing When Should You Use Customer Feedback Tools?

Feedback 52

Feedback Analytics Surveys Customer Support 52

Global Response

JANUARY 23, 2023

In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Improve our customer service” “ Improve our customer satisfaction score by 20% in 2023.” Increase our inbound sales leads in 2023.”

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

kommunicate

SEPTEMBER 21, 2023

Last Updated on September 21, 2023 Customer support teams today are facing a higher risk of burnout than ever!! This is because of the rising number of customer queries and the greater need to be on top of these queries faster! Hey, if you don’t take care of your customer, your competition will!! In fact, [.]

Customer Support 97

Customer Support 97

Nicereply

MARCH 6, 2023

Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. Once you have an established customer base improving your user experience is one of the best ways to increase retention and grow your business. The post 5 Best Pop-Up Surveys to Try in 2023 appeared first on Customer Happiness Blog.

Surveys 52

Surveys Feedback Enterprise Analytics 52

kommunicate

JANUARY 5, 2023

Last Updated on January 5, 2023 A customer service chatbot has become a requisite for achieving great customer satisfaction. While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the [.].

Chatbots 104

Chatbots Customer Experience Customer Service Customer Support 104

Nicereply

APRIL 17, 2023

It enables businesses to connect with customers on their website or mobile app and provide personalized support and assistance. Zendesk Chat offers a range of features to help businesses provide excellent customer support: Live chat. Front includes collaboration tools, enabling team members to resolve customer queries.

Chatbots 52

Chatbots Multi-channel support Analytics CRM 52

kommunicate

MARCH 10, 2023

Last Updated on March 11, 2023 Chatbots have become an integral part of modern businesses, providing efficient and personalized customer support. This includes providing quick answers to customer inquiries, and delivering personalized recommendations based on customer preferences.

Chatbots 98

Chatbots Customer Support Personalization Customer Experience 98

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. This is a cloud-based phone system designed for support teams with a focus on modernizing sales.

voip 52

voip CRM Enterprise Call Center 52

JivoChat

MAY 31, 2023

It usually offers multiple tools in a single platform, where the website will be hosted and you can have access to a page editor to customize every sentient of your website and, and update it regularly. To do that, you must count on effective customer support from the website builder company. 20 Best Website Builders 1.

Analytics 75

Analytics Engineering Real estate Marketing 75

JustCall

APRIL 4, 2023

It drives sales, promotes growth, and ensures agents deliver an amazing customer experience. In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. Can I integrate my CRM with custom-built business systems?

CRM 52

CRM voip APIs Sales 52

JivoChat

JULY 9, 2023

It’s possible to add the online address to your card, so customers will be able to access the website and get to know more about your projects. Be Easier to Find When you have a website full of high-quality content and well-structured, it becomes much easier for customers to find you.

Engineering 75

Engineering Analytics Customer Support Best practices 75

Method:CRM

MARCH 28, 2023

In 2023, customer experience is going to play a bigger role in businesses than ever before. To stay ahead of the curve and create a good customer experience, companies need a clear customer-centric strategy. This blog dives into some of the ways you can provide the best customer experience.

Customer Experience 52

Customer Experience CRM Self service Feedback 52

Nicereply

APRIL 3, 2023

Read the best UX/UI cybersecurity tips and tricks for 2023. It’s a key factor in customer satisfaction, as it is responsible for the part of the software with which the user will interact most. The post Best UX/UI Cybersecurity Tips for 2023 appeared first on Customer Happiness Blog.

Education 52

Education Accountability Scripts Best practices 52

JivoChat

JULY 2, 2023

You will find hundreds of pre-built templates to choose from, which can be customized using the drag-and-drop editor. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. You can resize, rotate, align, and add new graphic elements.

Analytics 75

Analytics Engineering Banking Customer Support 75

kommunicate

APRIL 26, 2023

Last Updated on April 27, 2023 In today’s digital age, chatbots have become an integral part of customer service. With the rise of social media platforms like Facebook, integrating chatbots with these platforms has become crucial for businesses to provide efficient customer support.

Chatbots 93

Chatbots Customer Support Customer Service 93

ShepHyken

JANUARY 30, 2023

Will ChatGPT (or some other for of AI) takes over the customer support world? Start your thinking about how this technology will impact customer support and CX by reading this article. But as global recession looms, 2023 will bring continued uncertainty. Will it take over the world?

Customer Service 59

Customer Service Banking Customer Experience Surveys 59

Nicereply

FEBRUARY 1, 2023

64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers. With these statistics, we hope you will better understand the importance of customer experience management, the methods that CEM teams can use to improve it , and how you can recover from a bad one.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Nicereply

JANUARY 18, 2023

No wonder a huge number of businesses have already added help desk tools to their customer support tech stack, and even more are planning to do so in the future. Here’s an overview of some of the most popular help desk software solutions to help you find the right fit for your customer support needs.

Self service 52

Self service Analytics Enterprise APIs 52

JivoChat

AUGUST 15, 2023

For example, finding the perfect image to illustrate a post on your social media profile or on your blog. Customer Support The best image generators should have a good customer support service. Using the best AI image generators available nowadays can help you with several tasks. 8 Best AI Image Generators 1.

Enterprise 75

Enterprise Customer Support Accountability Personalization 75