Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Contact center software 52

Contact center software contact center solutions Business Process Outsourcing Contact Center 52

24-7 InTouch

MAY 15, 2023

BOGOTA, COLOMBIA – MAY 15, 2023 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has won Gold for Best Employee Engagement Strategy at the Customer Experience Interaction Awards on May 11 in Cartagena, Colombia. To learn more about us, visit intouchcx.com.

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Employee engagement Customer Experience Business Process Outsourcing outsourcing 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Anexa BPO

SEPTEMBER 5, 2023

In fact, the 2023 Consumer Trends Report reveals that 63% more men than women shop online, and men are more likely than women to purchase from social media platforms. Award-winning Anexa is one of the pros with a two-decade history in the competitive world of business process outsourcing.

outsourcing 52

outsourcing Business Process Outsourcing Marketing Personalization 52

CustomerServ

DECEMBER 5, 2023

If the past few years have shown us anything, it’s that change is the only constant in the business process outsourcing (BPO) world. As we bid farewell to 2023 — a year marked by economic fluctuations, workforce scarcity, and increased automation — we can’t help but look forward to what 2024 holds.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Customer Service 62

Transparent BPO

JULY 13, 2023

Rockville, MD, July 13, 2023 – Jonathan Williams is transitioning roles inside Transparent BPO, a global contact center and business process outsourcer, as Vice President of Operations of our Jamaica geo.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Contact Center Customer Service 62

Quality Contact Solutions

FEBRUARY 10, 2023

Global supply chain issues, labor challenges, and inflation are expected to continue challenging businesses throughout 2023. Therefore, it is essential to refine your small business marketing strategies and find what’s most effective to help limit the potential adverse business impact.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

Quality Contact Solutions

FEBRUARY 10, 2023

Global supply chain issues, labor challenges, and inflation are expected to continue challenging businesses throughout 2023. Therefore, it is essential to refine your small business marketing strategies and find what’s most effective to help limit the potential adverse business impact.

Marketing 52

Marketing Telemarketing outsourcing Call Center 52

LiveVox

OCTOBER 31, 2023

Debt collection agencies and business process outsourcing (BPO) service providers have always been subject to a particularly rigorous set of compliance requirements. The unprecedented circumstances of 2023, however, have ushered in a new layer of technical and regulatory concerns.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Technology Contact Center 52

Global Response

JANUARY 9, 2023

The post The 6 Most Important Customer Service Skills In 2023 appeared first on Global Response. Working with a partner like Global Response also ensures your customer service team receives regular training, feedback, QA checks and everything they need to deliver exceptional customer experiences on behalf of your brand.

Customer Service 62

Customer Service Brand ambassadors Feedback Self service 62

24-7 InTouch

MAY 14, 2024

This is the second time that IntouchCX has participated in these awards, winning Gold for Best Employment Strategy in 2023. With more than 100 member companies specializing in customer relationship management, it is the benchmark for the sector in the country.

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

Advantage Communications

OCTOBER 9, 2024

This is where Business Process Outsourcing (BPO) comes into play. Outsourcing key support functions can significantly improve the customer experience , enabling airlines to offer seamless, efficient, and multilingual service 24/7.

Airlines 52

Airlines outsourcing Customer Experience Business Process Outsourcing 52

Spearline

JUNE 2, 2022

Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model. Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

CSM Magazine

SEPTEMBER 29, 2022

Anticipates an additional 1,500 new jobs on the heels of major new business wins. KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

Business Process Outsourcing 59

Business Process Outsourcing outsourcing Telecommunications Technical Support 59

Acquire BPO

APRIL 3, 2023

Chief Operating Officer Matt Carracher and Chief Technology Officer Andy King received the certificate from SISA Founder and CEO Dharshan Shanthamurthy and Principal Consultant Prajwal Gowda at a ceremony held at our Melbourne office on March 24, 2023. As a company that values and prioritises data security, we welcome the new PCI DSS 4.0

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Business Process Outsourcing outsourcing Consulting Consulting 52

Transparent BPO

MARCH 6, 2023

This award recognizes Transparent BPO for its […] The post <strong>IAOP Names Transparent BPO a Top 100 Global Outsourcing Leader</strong> appeared first on Transparent BPO.

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outsourcing contact center solutions Contact Center Business Process Outsourcing 62

Hodusoft

SEPTEMBER 27, 2023

HoduSoft a leading provider of unified communication solutions, recently achieved this recognition by winning the prestigious Omnichannel Contact Centre Excellence Award at the 12th BPO Innovation Summit and Awards 2023.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

CSM Magazine

NOVEMBER 2, 2023

A bout Sigma Connected Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services. For more information on the Sigma Connected Group and its services, readers can visit www.sigmaconnected.com.

outsourcing 52

outsourcing Business Process Outsourcing Government Surveys 52

CSM Magazine

JULY 4, 2024

About Sigma Connected Sigma Connected Announces Its First International Customer Service Operation From Cape Town Townshipis a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services.

Customer Service 52

Customer Service outsourcing Business Process Outsourcing Government 52

Transparent BPO

APRIL 4, 2023

April 4 2023 Businesses need an internal plan or, at the least, sufficiently prepared partners with the technology and know-how to ensure proper connectivity and the ability to engage their employees. The Continued rise of the remote workforce has created an interesting issue to tackle for employers.

Technology 62

Technology Business Process Outsourcing Employee engagement outsourcing 62

Transparent BPO

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. When this happens, it is essential to […] The post AI vs Human in the Business of Customer Care.

Customer Care 62

Customer Care Business Process Outsourcing Customer Service outsourcing 62

Transparent BPO

JUNE 12, 2023

May 2023 When deciding whether to go onshore vs. nearshore vs. offshore, it’s essential to consider your business’s unique needs and goals. They’re not the same, so which is right for you? And while vendor selection is critical to your program’s quality, location is vital.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing Contact Center Call Center 62

Transparent BPO

MAY 19, 2023

May 2023 “”Customer service isn’t just about ensuring satisfaction, deescalating tense situations or giving away freebies. Reviewing call sample quality is more than just taking recordings and analyzing random calls. While we know these things are important, customer care solutions are intended to take things further.

Call Center 62

Call Center Customer Care Business Process Outsourcing Customer Service 62

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

DMG Consulting

AUGUST 2, 2023

Interactions Analytics: Happy 20-Year Anniversary August 2023 Now in its 20 th year, the interaction analytics (IA) market is considered mature, with its solutions regarded as essential for most contact centers. However, features, functionality, and underlying technology vary greatly from one IA solution to the next.

Analytics 48

Analytics Business Process Outsourcing Contact Center Enterprise 48

Spearline

JUNE 4, 2019

Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth. The Market Research Future (MRFR) predicts that the industry is set to reach $52 BN by the end of 2023.

outsourcing 40

outsourcing Call Center Telecommunications Business Process Outsourcing 40

Global Response

JANUARY 22, 2024

Across all industries, outsourcing continues to help businesses save money, streamline processes, and gain a competitive advantage. Sectors like IT, healthcare, finance, and HR lead the way in outsourcing. And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource.

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outsourcing Best practices Healthcare Business Process Outsourcing 62

Global Response

JANUARY 9, 2023

In this article, we’ll explain some of the benefits and potential downsides of outsourcing your customer service, how to know whether you should pursue or avoid outsourcing, and how to ensure you find a great partner. What Is Customer Service Outsourcing?

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outsourcing Customer Service Business Process Outsourcing Contact Center 62

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. The 2023 Sprout Social Index , 70 percent of social media users expect brands to provide personalized customer support. Why Every BPO Needs an Omnichannel Contact Center for Success? What comes to your mind when you hear the word “BPO”?

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52

Select VoiceCom Blog

JULY 31, 2023

SVC is committed to being a top-notch choice for business process outsourcing in the Philippines. If you are looking for an outsourcing partner, look no further than SVC. Beyond deluxe parties, benefits, and perks, we will continue to seek opportunities for resilience, efficiency, and innovation.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Benchmark Surveys 52

Back Office Centers

MAY 9, 2023

Conclusion The importance of back office services for major businesses is rising as we approach the new decade of 2023 since it helps to maintain efficiency and streamline procedures. Back-office services will be even more essential for businesses to remain competitive in the global market as technology advances.

outsourcing 40

outsourcing Finance Business Process Outsourcing Accountability 40

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. from 2023 to 2028. from 2023 to 2028. They help manage customer interactions by serving as the initial point of contact.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

OctopusTech

FEBRUARY 14, 2023

Top 12 Reasons To Choose Call Center Outsourcing Services in 2023 1. Conclusion If you are thinking of outsourcing your business processes, then there are plenty of renowned call center services agencies that offer high-quality services at the most competitive price.

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outsourcing Call Center Government Contact Center 62

Global Response

DECEMBER 21, 2023

All of this contributes to why the customer service outsourcing industry is growing rapidly. According to 2023 research, the BPO and customer service outsourcing market size is anticipated to reach $525 billion dollars in worth, expanding at a CAGR of 9.4% from 2023 to 2030.

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outsourcing Customer Service Metrics Best practices 62

NobelBiz

MARCH 12, 2024

billion in 2023 to $52.54 Businesses recognize that superior customer experience is a competitive advantage, with 89% competing primarily on this front – Gartner. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion by 2030, with a CAGR of 16.6%.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Select VoiceCom Blog

NOVEMBER 29, 2023

These challenges made business process outsourcing (BPO) increasingly prominent. The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. billion in 2023.

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outsourcing Business Process Outsourcing Government Telecommunications 78