CCNG

JULY 3, 2024

As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing. By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92

outsourcing 195

outsourcing Contact Center Airlines CCNG 195

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Contact center software 52

Contact center software contact center solutions Business Process Outsourcing Contact Center 52

Hodusoft

SEPTEMBER 27, 2023

HoduSoft a leading provider of unified communication solutions, recently achieved this recognition by winning the prestigious Omnichannel Contact Centre Excellence Award at the 12th BPO Innovation Summit and Awards 2023.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. from 2023 to 2028. from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. For more information, visit Encoded.

Customer Experience 52

Customer Experience Business Process Outsourcing outsourcing Interactive Voice Response 52

Spearline

JUNE 4, 2019

Are you measuring the performance of your outsourced call center agents? Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge levels of growth. The Market Research Future (MRFR) predicts that the industry is set to reach $52 BN by the end of 2023.

outsourcing 40

outsourcing Call Center Telecommunications Business Process Outsourcing 40

Hodusoft

DECEMBER 26, 2024

You know it’s the abbreviation for Business Process Outsourcing. Another data revealed that two out of every five customers expect a response within an hour of contacting a brand via social media. The 2023 Sprout Social Index , 70 percent of social media users expect brands to provide personalized customer support.

Contact Center 52

Contact Center Contact center software contact center solutions Chatbots 52