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While a popular solution Aircall is expensive to implement, and there are solutions in the market today that deliver better features at a competitive price. This article explores ten such Aircall alternatives leading the telephony and virtualcallcenter space in 2023. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10
Callcenter technologies are the most effective way to accelerate and optimize day-to-day callcenter operations. Modern-day callcentersolutions offer a plethora of features that enable businesses big or small to deliver remarkable customer service.
It is also called contact center outsourcing where representatives communicate with the customers of a company using live chat, phone calls, email, or other social media channels. As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. Today, the entire working system has been changed.
Calling Features. Many sales callcenter software come equipped with their own virtualcallcenter suites that enable a business to be flexible. Outbound callcentersolutions also help you improve the efficiency of calling your leads and keeping current customers in the loop of new products and services.
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