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In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. Keeping up with this volume while giving customers immediate answers is challenging without time to research between calls.
Useful features Call Routing Call Recording Call Management Blended Call Center CallLogging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?
JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. They include live agent assistance, script compliance alert, moment analysis, data migration support, and 24/7 live chat.
Before recording them, you should also plan a script for interactive menus. Finally, you need to schedule the calls. Make sure you choose a time when the customers will be most receptive to your calls. Best Voice Broadcasting Software of 2023. You then need to create pre-recorded messages.
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