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Understanding and Meeting Customer Expectations with the Help of AI with Alexandre (Alex) Hadade

ShepHyken

Despite the increase in CX spending from $7 billion to $12 billion in 2023, Net Promoter Scores are still declining across industries. Use the evolution of technology not just to deploy simple chatbots but also to delve into the root causes of dissatisfaction.”

Chatbots 191
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Top Ten Customer Service and Customer Experience Predictions for 2023

ShepHyken

Self-Service Is More Popular than Ever – While the phone still rules as the most popular way for people to contact a company, more and more customers are willing to use self-service options, such as a robust FAQ page on a website, chatbots, video tutorials and more. Follow on Twitter: @Hyken.

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Guest Post: The AI Revolution in Customer and Employee Experience

ShepHyken

He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. in 2023, with a projected increase to 31.2% Chatbots and voicebots are making a difference, too. Agent attrition jumped from 21.8% in 2022 to 28.1%

Chatbots 165
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Chatbot Best Practices: How to Build a Successful Chatbot in 2023

HelpCrunch

It seems that only yesterday chatbots were something new and unusual and today they are everywhere. In fact, 80% of people have interacted with a chatbot on a certain occasion, and that is something to [ … ] The post Chatbot Best Practices: How to Build a Successful Chatbot in 2023 appeared first on HelpCrunch blog.

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

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Guest Post: Trends of Customer Service in 2023

ShepHyken

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?

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Guest Post: 2023 Top 5 Unified Communications Predictions

ShepHyken

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

Surveys 183