2023 Coaching contact center solutions 
TechSee
AUGUST 14, 2023
He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers. of podcasts worldwide. Follow on LinkedIn
ROI CX Solutions
JANUARY 8, 2025
Key takeaways Cloud-based solutions are instrumental for scalability: Cloud-based contact center software through a Contact Center as a Service (CCaaS) model is a streamlined solution that allows for easier scaling and better customer experience.
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Calabrio
FEBRUARY 7, 2025
This strength is supported by what-if modeling and planning solutions. Automated coaching and evaluation tools: Voice and screen recording evaluation tools streamline coaching and feedback process; recording requirements can be altered to meet company needs and support PCI compliance.
JustCall
APRIL 18, 2023
Since these teams directly impact revenue and brand reputation, you can assume how important it is to implement a powerful contact center solution. Ever since the pandemic, there has been an increased need for digital-first solutions and better customer experience. Coach them in real-time with an endless feedback loop.
AWS Machine Learning
DECEMBER 21, 2023
In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. Customer post-call analytics Another area where contact centers can take advantage of SageMaker Canvas is to understand interactions between customer and agents.
Calabrio
FEBRUARY 25, 2025
Beyond its robust communications and routing platform, Genesys offers its own WEM and WFM solutions. In 2023, Genesys began offering the standalone Genesys Cloud EX solution focused on employee engagement. Strong learning and coaching support: Talkdesk is known for its strong support team.
JustCall
FEBRUARY 13, 2023
While a popular solution Aircall is expensive to implement, and there are solutions in the market today that deliver better features at a competitive price. This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. 5 Capterra– 4.1/5 5 TrustRadius– 7.7/10
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