ShepHyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. Centrical) Enterprises everywhere are transforming their frontline teams through interval learning and coaching, with a gamified approach. Here are my top five picks from last week. Download the guide and start your EX transformation journey today!

Customer Service 190

Customer Service Gamification Customer Support Customer centricity 190

JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Call Design

MAY 14, 2024

Self-Rostering of Coaching and Training activities Empower your agents by giving them access to book their own coaching, training, or even follow-up time. Preference Based Scheduling According to the 2023 SMAART recruitment survey, “49% of organisations are still scheduling using roster rotations.”

Gamification 78

Gamification Employee engagement Coaching Accountability 78

Call Design

MAY 14, 2024

Self-Rostering of Coaching and Training activities Empower your agents by giving them access to book their own coaching, training, or even follow-up time. Preference Based Scheduling According to the 2023 SMAART recruitment survey, “49% of organisations are still scheduling using roster rotations.”

Gamification 78

Gamification Employee engagement Coaching Accountability 78

COPC

JANUARY 15, 2024

According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years. Lack of Manager Support   Coaching is an integral part of an effective onboarding process. Therefore, keeping new hires engaged and building a sense of community is critical.

Best practices 78

Best practices Employee engagement Coaching Feedback 78

Playvox

MARCH 12, 2024

trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.

Morale 78

Morale Gamification Contact Center Quality management 78

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. 2023 has arrived and the same tough economic challenges prevail, requiring urgent remedies to beat agent burnout and restore the contact centre to full health for a profitable New Year.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52