2023 Coaching Scripts 
Upstream Works
DECEMBER 20, 2022
In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.
JustCall
MARCH 9, 2023
Deploying the services of an artificial intelligence coach is a thing now. Organizations are using an AI call coach for sales reps looking to improve their job skills and enhance their training. In fact, middle-ranked agents are incrementally benefiting from an AI coach to improve their performance.
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Balto
AUGUST 24, 2022
5 Ways to Turn 2022’s AEP Challenges Into 2023’s Opportunities for Greater Success. While it can seem overwhelming, you can turn challenges into opportunities to create a new business model for 2023’s Medicare AEP. Actionable Steps for a More Successful 2023 Open Enrollment. Coach in Real-Time.
Balto
DECEMBER 16, 2022
2022 was another year packed with shifting trends for the contact center, and 2023 shows no signs of changing course. With renewed focus on agent experience, ever-advancing AI capabilities, and the embrace of omnichannel solutions, contact center leaders face an exciting opportunity to best serve their customers in 2023. Email support.
AWS Machine Learning
DECEMBER 21, 2023
In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. Typically, call scripts guide agents through calls and outline addressing issues.
CSM Magazine
JUNE 27, 2023
With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.
DMG Consulting
SEPTEMBER 12, 2023
Insights from this analysis are combined with contextual information about the interaction and used to deliver the content, procedures, knowledge articles, scripts, and guidance to assist agents in real-time and drive positive outcomes.
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