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The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaintresolution within the optical sector.
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer. The study looked at experience with major grocery Name brands as well as store brands.
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer. The study looked at experience with major grocery Name brands as well as store brands.
In fact, between 2018 and 2023, chatbots are expected to save companies in the retail, healthcare, and banking industries $11 billion. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Chatbots reduce costs.
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