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This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer. The study looked at experience with major grocery Name brands as well as store brands.
This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer. The study looked at experience with major grocery Name brands as well as store brands.
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