Connecting the Dots

NOVEMBER 18, 2024

A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.

Finance 62

Finance Complaint resolution Education Benchmark 62

Connecting the Dots

NOVEMBER 18, 2024

A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.

Finance 62

Finance Complaint resolution Education Benchmark 62

JivoChat

JUNE 9, 2021

Chatbots improve customer service. Say it with us: customer service is a part of your overall marketing strategy. The hallmark of a solid marketing strategy is creating a customer experience that turns prospects into leads, and leads into conversions. Chatbots reduce costs.

Chatbots 52

Chatbots Marketing Upselling Surveys 52