CSM Magazine

JUNE 26, 2024

The Optical Consumer Complaints Service (OCCS) has published its Annual Report for 2023-24, revealing a year marked by significant achievements and a continued commitment to excellence in complaint resolution within the optical sector.

Complaint resolution 52

Complaint resolution Education Feedback Management 52

Connecting the Dots

NOVEMBER 18, 2024

This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Complaints to retailers are usually submitted face-to-face or to the customer service unit via email or phone. The study looked at experience with major grocery Name brands as well as store brands.

Finance 62

Finance Complaint resolution Education Benchmark 62

Connecting the Dots

NOVEMBER 18, 2024

This study, fielded in December 2023, is one of the largest customer experience benchmark studies ever published. Complaints to retailers are usually submitted face-to-face or to the customer service unit via email or phone. The study looked at experience with major grocery Name brands as well as store brands.

Finance 62

Finance Complaint resolution Education Benchmark 62

JivoChat

JUNE 9, 2021

It’s a fact: today’s customers want real-time and on-demand information from businesses. A recent survey showed that a whopping 90% of consumers expect an instant response when they have customer-service-related inquiries. Chatbots improve customer service. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52