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23 Inspiring Women to Watch in 2023

TechSee

She is also an experienced National Account Manager with a demonstrated history of working in the hospitality industry. Caroline Yap, Director of AI Practice, Google Cloud – Caroline’s team accelerates customer transformations with AI and Industry Solutions, including Contact Center AI (CCAI), Vertex AI, and DocAI.

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Why South Africa CX is Taking Over the Global Call Center Conversation

Outsource Consultants

South Africa’s call center industry is rapidly emerging as a powerhouse in the global customer experience (CX) landscape. At Outsource Consultants, we’ve helped brands identify the advantages (for growth and customer support) across South Africa CX operations. The 2023 report details all reported major U.S.