Calabrio

FEBRUARY 25, 2025

In a 2024 G2 report based on input from real users, NICE WFMs Ease of Setup score was the lowest among leading contact center workforce software providers. As a result, customer reviews of the NICE WFM setup process leave much to be desired. And the reports are not flexible.

Management 52

Management contact center workforce Schedule adherence Contact Center 52

Calabrio

FEBRUARY 7, 2025

This allows for streamlined contact center workforce management thats supported AI-powered conversation intelligence solutions , like quality management, interaction analytics, and moreall within a unified platform. Beyond its core communication platform, Genesys now offers WEM and WFM capabilities.

contact center workforce 52

contact center workforce Contact Center Analytics Quality management 52

Calabrio

FEBRUARY 7, 2025

Below, well take a look at these solutions and provide a comprehensive look at five top Verint alternatives and competitors in the workforce management space. The Verint platform offers a robust set of workforce engagement management features, with noted strengths in quality management and monitoring, analytics, and scheduling.

Management 52

Management contact center workforce Contact Center Schedule adherence 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Choosing the right contact center software is essential for success. Unavailability of pricing plans.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40