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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Why Every BPO Needs an Omnichannel Contact Center for Success? At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience. What comes to your mind when you hear the word “BPO”?

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Best Contact Center Software in 2023

JustCall

This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.

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HoduCC Contact Center Software Wins 2023 UC Product of the Year Award

Hodusoft

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork.

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A Guide to Choose the Best Contact Center Software for Your Enterprise

Hodusoft

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. If we speak about the latter, then some contact centers believe in the philosophy of German-British statistician and economist Ernst Friedrich Schumacher, which is “Small Is Beautiful.”

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2025 Outlook for Call Centers: Trends to Watch

ROI CX Solutions

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. Omnichannel offerings continue to rise The current gold standard of contact center customer service is omnichannel communication.

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Ameyo Alternative: A Comparison of the Best Contact Center Software

Hodusoft

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

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Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software

Hodusoft

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. billion in 2023 to USD 111.37 In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail.