ShepHyken
NOVEMBER 18, 2024
What is the role of branding in enhancing the customer experience? How can businesses define their brand to impact customer relationships meaningfully? ” “Organizations struggle when they make a promise to customers, but they don’t provide the resources and support that their employees need to deliver it.”
ShepHyken
DECEMBER 28, 2022
Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. The post 23 Ways to Create an Amazing Experience In 2023 appeared first on Shep Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
OCTOBER 26, 2024
These issues lead to unpredictable KPIs, disappointing customer experiences, and inflated operational costs. A study by the International Customer Management Institute (ICMI) highlights the financial impact of inefficiencies. Efficient contact center operations are closely tied to employee engagement.
ShepHyken
MARCH 10, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies leverage artificial intelligence to improve customer experience? What challenges do businesses face in becoming truly customer-centric? How can customer feedback effectively enhance products and services?
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method!
ShepHyken
JULY 17, 2023
Top Takeaways: Employee experience is the new customer experience. According to Deloitte’s State of Inclusion survey , nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. Customers buy and support companies that care about the same things that they do.
ShepHyken
NOVEMBER 14, 2024
This week, we feature an article by Andy Watson, Senior Product Marketing Manager, Customer Experience at RingCentral. He shares how AI is transforming customer and employee experiences by enhancing efficiency, engagement, and satisfaction through generative AI, chatbots, and real-time support. in 2022 to 28.1%
Advertisement
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
Advertisement
Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
She’ll explore how to pinpoint, measure, and attain benefits such as increased revenue per customer, call reduction, reduced attrition, referral growth, and reduced cost-to-serve through CX improvements, all while actively engaging your customers. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
The audience will come away from this talk with : A deeper understanding of the issues that hinder CX action and how to overcome them A framework for shifting people from purely verbal CX support to ownership and action Guidance on how to use small, strategic steps to spark a snowball of forward momentum January 19th, 2023 at 11:00 am PT, 2:00 pm ET, (..)
Expert insights. Personalized for you.
348 
Let's personalize your content