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Top Ten Customer Service and Customer Experience Predictions for 2023

ShepHyken

Some companies will make the mistake of cutting in areas their customers might notice – and that’s a mistake you want to avoid. . Customer Support Over the Phone Is Not Dead – The phone is still the most popular way for customers to contact a company with questions or problems. Follow on Twitter: @Hyken.

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Understanding and Meeting Customer Expectations with the Help of AI with Alexandre (Alex) Hadade

ShepHyken

AI not only help with front-facing customer support but it can help identify reasons behind customer churn and dissatisfaction that might not appear in customer feedback. It can analyze behavior patterns and predict trends that help businesses preempt customer issues, and enhance customer satisfaction.

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Top 5 Customer Service Articles of the Week 1-30-2023

ShepHyken

Will ChatGPT (or some other for of AI) takes over the customer support world? Start your thinking about how this technology will impact customer support and CX by reading this article. But as global recession looms, 2023 will bring continued uncertainty. Will it take over the world?

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5 Top Customer Service Articles of the Week 1-16-2023

ShepHyken

Another angle is to be proactive about finding the problem, which means you’re reaching out to a customer for feedback and commentary before they make the complaint. Top Customer Experience Trends You Should Watch in 2023 by Scott Clark. Here’s a look at the top CX trends that brands should be aware of in 2023.

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Guest Post: Trends of Customer Service in 2023

ShepHyken

He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023. As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. So, what can we expect from customer service trends in 2023?

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5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023

kommunicate

Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. The era of “build a great product, market it well, and the customers will come” is over. It is 2023. Customers talk. And, to make matters worse, [.]

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Guest Post: The AI Revolution in Customer and Employee Experience

ShepHyken

in 2023, with a projected increase to 31.2% Over 40% of businesses say AI reduces customer interactions needing live agents, shortens call durations, and cuts down after-call work time. Contact centers, a space often challenged by high turnover and burnout, are reaping notable benefits from AI’s capabilities. in 2022 to 28.1%

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