ShepHyken

FEBRUARY 7, 2023

If you show your employees a little love this Valentine’s Day, they will reciprocate with a little love for you, your company, and your customers. Take the team to lunch – An hour away from the office to enjoy a meal with your team can build better relationships and morale. The cost of employee turnover goes beyond hiring and training.

Morale 319

Morale Customer Service Employee engagement 319

Outsource Consultants

DECEMBER 15, 2022

The first step to providing employees with the skills they need to advance is to provide resources, such as training programs and opportunities for further education. Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone.

Morale 67

Morale Call Center Contact Center Education 67

CSM Magazine

DECEMBER 15, 2022

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. As we head into 2023, employee-employer relationships may require refining and rebuilding.

Contact Center 52

Contact Center Customer emotions Morale Quality management 52

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. Employees who are not engaged or who are actively disengaged cost the world $8.8 The importance of agent motivation in a call center cannot be overstated.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

CSM Magazine

FEBRUARY 7, 2023

Yet despite almost half of business leaders citing employee experience as their top priority for 2023 – we’re still seeing three quarters of employers struggling to fill the empty spaces in their team. Why have expectations changed? It would be impossible to talk about the changes in recent years without mentioning the pandemic.

Healthcare 64

Healthcare Morale Employee engagement Management 64

Horizon CX

AUGUST 7, 2023

Stronger Employee Engagement : Employees from diverse backgrounds often feel more engaged and valued when working in an inclusive environment. High employee morale positively impacts the quality of customer interactions and service delivery.

Morale 52

Morale Employee engagement Education Marketing 52