JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

JANUARY 18, 2023

Best help desk software tools of 2023 Out of hundreds of help desk software providers available on the market, how do you choose the one that will be best suited to your business needs? Check out these best help desk software solutions you might want to consider for your business in 2023.

Self service 52

Self service Enterprise Analytics APIs 52

Call Design

MAY 14, 2024

Preference Based Scheduling According to the 2023 SMAART recruitment survey, “49% of organisations are still scheduling using roster rotations.” Gamification Now I know a lot of planners are tired of hearing about gamification but hear me out. These checks can be put in place using Checker Rules.

Gamification 78

Gamification Employee engagement Coaching Accountability 78

Call Design

MAY 14, 2024

Preference Based Scheduling According to the 2023 SMAART recruitment survey, “49% of organisations are still scheduling using roster rotations.” Gamification Now I know a lot of planners are tired of hearing about gamification but hear me out. These checks can be put in place using Checker Rules.

Gamification 78

Gamification Employee engagement Coaching Accountability 78

JustCall

APRIL 5, 2023

Top 9 Alternatives For Talkdesk In 2023 JustCall Five9 Avaya 8×8 Genesys Mitel Zendesk Twilio Vonage 1. Some of the popular alternatives for a small business similar to Talkdesk include: JustCall RingCentral Ooma Vonage The post Top 9 Talkdesk Alternatives & Competitors in 2023 appeared first on. Let’s jump right in.

voip 52

voip Interactive Voice Response APIs Contact Center 52

CSM Magazine

APRIL 26, 2024

Tools like gamification can help identify top-performing agents and provide targeted training and support to improve skills, knowledge, and behaviour. So, why did these two industry giants decide to join forces? The answer is simple: to empower their customers.

CRM 52

CRM Gamification Wait times Technology 52

CSM Magazine

JANUARY 25, 2023

Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. 2023 has arrived and the same tough economic challenges prevail, requiring urgent remedies to beat agent burnout and restore the contact centre to full health for a profitable New Year.

Agent burnout 52

Agent burnout Analytics Gamification Coaching 52

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Consulting 62

Consulting Consulting Marketing Management 62

COPC

NOVEMBER 15, 2023

As you can see in Figure 1, there was an increase from 2021 to 2023 in those who did not agree that the job description was accurate. Recognizing achievements during this process through gamification is also helpful. Think about that, one in four say the job described is not the job they are doing.

Call Center 94

Call Center Employee engagement Best practices Contact Center 94

COPC

JANUARY 15, 2024

According to the 2023 survey, only 71% of respondents felt their training adequately prepared them for success, down three percentage points over two years. The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.  

Best practices 78

Best practices Employee engagement Coaching Feedback 78

Playvox

MARCH 12, 2024

trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success.

Morale 78

Morale Gamification Contact Center Quality management 78

CSM Magazine

SEPTEMBER 21, 2023

In 2023, the average user spend on mobile applications per smartphone is around $5. Moreover, we highly recommend you add various gamification features like leadership boards, bonuses, secret lessons, etc. Moreover, according to recent data , an app can become a stable source of money for your company.

Gamification 59

Gamification Coaching Education Consulting 59

Playvox

OCTOBER 12, 2022

According to an article by KPMG , more than $7 trillion dollars will be invested in making work digital by 2023. Gamification in remote workforce training is proven to be effective. This is largely due to the measurable benefits of remote work for both employees and employers.

Best practices 76

Best practices Contact Center Management contact center solutions 76

DMG Consulting

MARCH 11, 2021

Among the most important capabilities for this purpose in WFM suites are real-time adherence, intraday management, mobility, self-service, gamification and bi-directional communication. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025.

Consulting 59

Consulting Consulting Marketing Management 59

DMG Consulting

MAY 8, 2023

DMG Consulting expects to see the partnership model expand in calendar year 2023, as it is highly beneficial for CCaaS and WFO/WEM vendors as well as for end users who want to purchase their contact center solutions from one provider.

Management 62

Management Contact Center Enterprise Analytics 62

DMG Consulting

OCTOBER 17, 2019

DMG expects the number of IA seats to increase by 12% in 2019, 11% in 2020, 10% in both 2021 and 2022, and 9% in 2023. Sales of interaction analytics, including new sites and geographies and replacement solutions, are expected to pick up momentum over the next few years, as long as the economy remains strong.

Consulting 48

Consulting Consulting Contact Center Analytics 48

DMG Consulting

OCTOBER 17, 2019

DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024. For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Marketing Gamification 48

DMG Consulting

MARCH 31, 2019

DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. The WFM market is performing extremely well, and DMG expects it to continue to grow at a strong rate even though it is a mature market.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019). For more information, visit www.dmgconsult.com. # # #.

Consulting 48

Consulting Consulting Contact Center Marketing 48

NobelBiz

AUGUST 18, 2020

Make Work Fun with Gamification Call centers aren’t fun environments, usually. A cool way to destress and manage a call center efficiently is to promote gamification.

Call Center 52

Call Center Management Gamification virtual call center 52

ChurnZero

SEPTEMBER 22, 2023

But in 2023, we’ve all been asked to do more with less. Adding that personal touch and speaking to those human qualities that underlie the gamification stuff. Include a precise and specific ask. Should you have a team or individuals who are dedicated to fostering community? I myself wore many hats.

Sales 52

Sales Gamification Consulting Consulting 52

Balto

APRIL 20, 2023

Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. Figure 23: Company Size Breakdown of Respondents Methodology This research was conducted in collaboration with third-party research firm Centiment in March 2023. Retrieved May 2nd, 2023, from [link] Balto. 2023, March 20).

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52