2023 industry standards Interactive Voice Response 
NobelBiz
JANUARY 28, 2025
How to Benchmark Your Call Center Benchmarking is all about measuring your performance against clear, actionable goals and comparing them to industry standards. Compare Your Performance Data with Industry Standards Once youve gathered your data, compare it against industry benchmarks.
NobelBiz
NOVEMBER 26, 2024
Why You Need to Ask This: Understanding which features are standard, such as IVR, call recording, analytics, and reporting, helps you avoid overpaying for the necessary tools. Make sure the provider follows strict encryption and compliance standards. These features streamline operations and deliver superior customer experiences.
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NobelBiz
FEBRUARY 21, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.
NobelBiz
FEBRUARY 15, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. Improved Data Analytics Data Analytics is increasingly influencing business decisions, which is expected to continue in 2023.
NobelBiz
FEBRUARY 21, 2023
Customer Data is the new currency for contact centers in 2023 and beyond. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. The first is directed squarely at our article’s mock users.
NobelBiz
FEBRUARY 15, 2023
Customer Data is the new currency for contact centers in 2023 and beyond. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. The first is directed squarely at our article’s mock users.
JustCall
OCTOBER 4, 2023
More importantly, there are new rules for 10DLC compliance 2023 from August 31st onwards: One, all US-bound messages that are sent using unregistered 10DLC numbers will be blocked. Two, your account must be configured for the 10DLC Low Volume or Standard options, or else it might cost your business (quite literally).
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