2023 Surveys Virtual Agent 
Upstream Works
DECEMBER 20, 2022
In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. This improves the agent experience, especially for those working from home and might not have access to a quiet environment. Virtual Agent.
Nicereply
JANUARY 4, 2023
Get ready for 2023! Due to the unstable economic environment , the world is challenged with today, businesses will be looking toward optimizing their operational costs and reducing expenses in 2023. Why excelling at customer service is critical in 2023. 5 Ways to maintain great customer service at lower costs at 2023.
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Connect
OCTOBER 8, 2024
By Craig Smith , CX Automation Manager The adoption of artificial intelligence (AI) across the contact centre is rapidly accelerating, with a survey from unified communications & collaboration research firm Metrigy highlighting that over 70% of contact centre operators increased spending on AI in 2023 and 2024.
Netomi
AUGUST 31, 2022
Measuring employee satisfaction with their job, processes and team can alert you to any issues or attrition risks, and as a result retain your agents (and keep recruiting, training and onboarding costs at bay). Take frequent employee surveys, have 1-on-1 check-ins and encourage open communication to understand your employee satisfaction.
DMG Consulting
APRIL 13, 2022
DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. MEDIA ALERT. Where: Available at the DMG Consulting online store.
CSM Magazine
NOVEMBER 3, 2022
Gartner ’s “2022 CEO Survey — The Year Perspectives Changed” revealed 91.5% virtual assistants such as Siri or Alexa) and respond appropriately. virtual assistants such as Siri or Alexa) and respond appropriately. When asked, “What is the most important task a virtual agent can accomplish for your business?”
CSM Magazine
MAY 13, 2024
Key Findings Majority of consumers (72%) are open to interacting with AI-powered chatbots if they can quickly resolve issues, with half believing virtual agents will be widely accepted for customer service by 2030. Data was collected from October 31 to November 6, 2023.
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