Taylor Reach Group

JANUARY 6, 2023

We have seen Contact Centers struggle to find and retain workers. We have seen more than 20 months of long wait times due to “higher than normal contact volumes”. . I think in the coming year we are going to see the rightsizing of Contact Centers. The post Happy New Year and Welcome to 2023!

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JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

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Real estate Interactive Voice Response CRM Call Center 52

Hodusoft

DECEMBER 16, 2022

Let’s uncover the upcoming call center technology trends—crucial for business leaders. 5 Call Center Technology Trends for 2023 and Beyond Call center technologies have become more advanced thanks to the emerging advancements in communication technology.

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JustCall

AUGUST 19, 2022

A call center software performs the following functions: Helps reduce the turnaround time for query resolution – The software automatically patches calls to available agents, reducing waiting times. Calling Features. billion in market share, with a CAGR of 25%.

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Call Center call center software Outbound sales Sales 52

JustCall

APRIL 3, 2023

This is where our curated list below comes in, as it aims to address this question of marketers by providing a list of the 10 best Callrail alternatives for 2023 which they can utilize as per their requirements. Top Ten CallRail Alternatives 1. JustCall 2. RingCentral 4. SalesLoft 5. OpenPhone 6. CloudTalk 7. WhatConverts 8.

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Interactive Voice Response Analytics Enterprise Feedback 52