2024 Related Topics 
Callminer
DECEMBER 26, 2023
As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.
ShepHyken
JANUARY 3, 2024
What’s 2024 going to be like? Here are my top predictions for 2024. So, here are my top predictions for 2024. When you do, you’ll have a better 2024 – and so will your customers! Happy New Year! I’ve taken five of my favorites from the list to share here in The Shepard Letter. I hope you choose to take action!)
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ShepHyken
JANUARY 2, 2024
Each week in 2024, Shep and Brittany Hodak, his friend and fellow customer experience expert, create short videos that include tips and strategies for becoming a more customer-centric company. Why is employee experience becoming increasingly important in customer experience? What impact do social causes have on customer satisfaction?
ShepHyken
DECEMBER 9, 2024
Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Here are ten with an emphasis on AI, customer control, and hyper-personalization. (My
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Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond. This shift requires a reevaluation of how businesses prioritize their contact center operations. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive.
Callminer
NOVEMBER 16, 2024
CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI advancements that CallMiner has delivered in 2024.
Beyond Philosophy
DECEMBER 29, 2023
Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.
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1 Gartner, Innovation Insight: Coaching Tech to Boost Customer Service Performance, by Kathy Ross, Jonathan Schmidt, Wynn White, 25 July 2024 GARTNER is a registered trademark and service mark of Gartner, Inc. Access the complimentary research to learn how to maximize your coaching effectiveness. Read the report today! All rights reserved.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. 📈 Don't miss out on this exclusive event! Register today to save your seat!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar!
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Don't miss this opportunity to transform your remote onboarding process and ensure your new hires feel welcomed and empowered from day one. Register now and take the first step towards building a more engaged remote team!
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST Are you excited to actually start making sense of customer analytics?
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Secure your spot now and embrace the future of call center efficiency and innovation!
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
🗓 February 1st, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Register today to save your seat!
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