ROI CX Solutions

DECEMBER 16, 2024

Why contact centers must prepare for the holiday season A recent survey by The Conference Board found that the average American plans to spend $1,063 on holiday shopping in 2024, about 8% more than the $985 they spent in 2023. Evaluate and improve: Review metrics from the holiday season to refine strategies for the next year.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time outsourcing 52

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. If the ASA in your e-commerce company’s inbound call center is more than 28 seconds, you must find out the underlying reason and take corrective measures. The formula to calculate ACR is the number of abandoned calls divided by the total number of incoming calls multiplied by 100.

Call Center 52

Call Center call center software Abandon Call Upselling 52

JustCall

APRIL 5, 2022

billion by 2024? It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. While the technology was already prevalent at the consumer level (e.g.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

billion by 2024? It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. While the technology was already prevalent at the consumer level (e.g.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

billion by 2024? It ensures that agents are only connected to contacts that answer without encountering any abandoned calls. This is where you can view all your agents’ call activities at one glance. While the technology was already prevalent at the consumer level (e.g.

voip 52

voip Interactive Voice Response CRM Wireless 52