Remove 2024 Remove Abandon Call Remove Average Handle Time
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7 Must-Know Tips to Prepare Your Contact Center for the Holidays

ROI CX Solutions

Why contact centers must prepare for the holiday season A recent survey by The Conference Board found that the average American plans to spend $1,063 on holiday shopping in 2024, about 8% more than the $985 they spent in 2023. Evaluate and improve: Review metrics from the holiday season to refine strategies for the next year.

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All You Need To Know About Inbound Call Center for E-commerce

Hodusoft

billion online shoppers around the world as of 2024. A Guide to Call Abandonment Rate in Call Centers and Its Significance Read More Important Metrics & KPIs for Inbound Call Centers in E-commerce Firms For e-commerce companies, keeping an eye on important metrics and key performance index can make a lot of difference.