Hodusoft

NOVEMBER 14, 2024

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Reporting/Analytics: This feature views and tracks pertinent metrics, such as total calls attended, average handle time, and abandonment rate.

Interactive Voice Response 52

Interactive Voice Response Contact center software Abandon rate Average Handle Time 52

Outsource Consultants

JANUARY 27, 2025

The 2024 edition of the EF English Proficiency Index ranks 113 countries and regions by their English skills. Outsourcing to a Philippine call center enabled rapid scalability, resulting in a 40% reduction in average handle time and a 35% increase in positive customer feedback.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Hodusoft

AUGUST 8, 2024

billion online shoppers around the world as of 2024. A Guide to Call Abandonment Rate in Call Centers and Its Significance Read More Important Metrics & KPIs for Inbound Call Centers in E-commerce Firms For e-commerce companies, keeping an eye on important metrics and key performance index can make a lot of difference.

Call Center 52

Call Center call center software Abandon Call Upselling 52

24-7 InTouch

DECEMBER 9, 2024

We provided our partner with detailed analytics of our performance starting March 2024. Key performance indicators such as service level (SL), abandonment rate, average handle time (AHT), quality, and emails per hour (EPH) have all met or exceeded the standards set forth.

Abandon rate 52

Abandon rate Average Handle Time Analytics Feedback 52