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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

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Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024

Totango

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. That way, both teams can use those outcomes as a benchmark of success throughout the customer journey. This doesn’t just provide a useful shared goal.

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Four key insights for SaaS and CS leaders from the 2024 B2B SaaS Benchmarking Survey

ChurnZero

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. We’re operating under the concept of rule of 60, with growth account ing for 20% and margins for 40%.

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Get started with Amazon Titan Text Embeddings V2: A new state-of-the-art embeddings model on Amazon Bedrock

AWS Machine Learning

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard.

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Five essential truths for customer success leaders in mid-2024

ChurnZero

Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond. The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

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GraphStorm 0.3: Scalable, multi-task learning on graphs with user-friendly APIs

AWS Machine Learning

With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems. Dataset Num. of nodes Num.

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Data Governance in the Age of AI: A Competitive Edge for Business Leaders

COPC

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.