ChurnZero

MAY 2, 2024

The 2024 B2B SaaS Benchmarking Survey by SaaS Capital is the most comprehensive and up-to-date source of its kind for SaaS and customer success leaders who want to know where they stand compared to peers and competitors. We’re operating under the concept of rule of 60, with growth account ing for 20% and margins for 40%.

SaaS 52

SaaS Benchmark B2B Surveys 52

AWS Machine Learning

AUGUST 2, 2024

With GraphStorm, you can build solutions that directly take into account the structure of relationships or interactions between billions of entities, which are inherently embedded in most real-world data, including fraud detection scenarios, recommendations, community detection, and search/retrieval problems. Dataset Num. of nodes Num.

APIs 119

APIs Benchmark Construction Enterprise 119

AWS Machine Learning

MAY 2, 2024

We published a follow-up post on January 31, 2024, and provided code examples using AWS SDKs and LangChain, showcasing a Streamlit semantic search app. A common way to select an embedding model (or any model) is to look at public benchmarks; an accepted benchmark for measuring embedding quality is the MTEB leaderboard.

Benchmark 130

Benchmark Metrics Enterprise APIs 130

AWS Machine Learning

FEBRUARY 24, 2025

The 2501 version follows previous iterations (Mistral-Small-2409 and Mistral-Small-2402) released in 2024, incorporating improvements in instruction-following and reliability. The model is deployed in a secure AWS environment and under your VPC controls, helping to support data security for enterprise security needs.

APIs 92

APIs Enterprise Benchmark Feedback 92

AWS Machine Learning

APRIL 29, 2025

Since its launch in 2024, generative AI practitioners, including the teams in Amazon, have started transitioning their workloads from existing FMs and adopting Amazon Nova models. It includes evaluating and benchmarking the old and new models, optimizing prompts on the new model, and testing and deploying the new models in your production.

Metrics 86

Metrics Engineering Best practices Benchmark 86

ChurnZero

JUNE 12, 2024

Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond. The post Five essential truths for customer success leaders in mid-2024 appeared first on ChurnZero.

Benchmark 52

Benchmark SaaS Management Accountability 52

Ansafone

MAY 12, 2025

Zendesk’s 2024 CX Trends Reportstates that 70% of customers expect brands to collaborate internally so they dont need to repeat themselves. Businesses should establish benchmarks and compare the performance across departments, regions, and service channels. Training also fosters a culture of growth and accountability.

Customer Service 62

Customer Service Interactive Voice Response Brand ambassadors Feedback 62

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 129

Sales Accountability Feedback Metrics 129

AWS Machine Learning

JULY 15, 2024

The buffer was implemented after benchmarking the captioning model’s performance. The benchmarking revealed that the model performed optimally when processing batches of images, but underperformed when analyzing individual images. AWS enables us to scale the innovations our customers love most.

Personalization 123

Personalization Engineering Benchmark Analytics 123

COPC

OCTOBER 8, 2024

In 2024 alone, 11x more AI models were put into production than last year, showing a clear shift from experimentation to real-world application. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To build the solution yourself, there are the following prerequisites: You need an AWS account with an AWS Identity and Access Management (IAM) role that has permissions to manage resources created as part of the solution (for example AmazonSageMakerFullAccess and AmazonS3FullAccess ).

Scripts 79

Scripts Metrics Engineering Accountability 79

AWS Machine Learning

OCTOBER 2, 2024

Laying the groundwork: Collecting ground truth data The foundation of any successful agent is high-quality ground truth data—the accurate, real-world observations used as reference for benchmarks and evaluating the performance of a model, algorithm, or system. None What is the balance for the account 1234? Your appointment ID is XXXX.

Best practices 100

Best practices APIs Metrics Accountability 100

AWS Machine Learning

MAY 17, 2024

What is Mixtral 8x22B Mixtral 8x22B is Mistral AI’s latest open-weights model and sets a new standard for performance and efficiency of available foundation models , as measured by Mistral AI across standard industry benchmarks. making the model available for exploring, testing, and deploying. Therefore, she sold the car for $18,248.33.

Benchmark 127

Benchmark APIs Personalization Enterprise 127

AWS Machine Learning

SEPTEMBER 11, 2024

In March 2024, AWS announced it will offer the new NVIDIA Blackwell platform, featuring the new GB200 Grace Blackwell chip. Both Inferentia2 and Trainium use the same basic components, but with differing layouts, accounting for the different workloads they are designed to support.

Benchmark 111

Benchmark Banking Analytics Big data 111

AWS Machine Learning

APRIL 22, 2024

Figure 1: Examples of generative AI for sustainability use cases across the value chain According to KPMG’s 2024 ESG Organization Survey , investment in ESG capabilities is another top priority for executives as organizations face increasing regulatory pressure to disclose information about ESG impacts, risks, and opportunities.

Best practices 140

Best practices Benchmark Transportation Engineering 140

AWS Machine Learning

JULY 25, 2024

Although existing large language model (LLM) benchmarks like MT-bench evaluate model capabilities, they lack the ability to validate the application layers. Begin by creating and testing the agent in your development account. You want to make sure the agent provides correct and reliable information about existing claims to end-users.

APIs 135

APIs Engineering Best practices Virtual Agent 135

AWS Machine Learning

SEPTEMBER 12, 2024

On Hugging Face, the Massive Text Embedding Benchmark (MTEB) is provided as a leaderboard for diverse text embedding tasks. It currently provides 129 benchmarking datasets across 8 different tasks on 113 languages. She helps key enterprise customer accounts on their data, generative AI and AI/ML journeys.

APIs 135

APIs Benchmark Enterprise Construction 135

The Petrova Experience

JANUARY 14, 2025

In 2024 alone, hospitality saw a 20% decrease in already troubling customer retention rates. But larger trends like these do not account for all customer attrition. Think about the impact of benchmarking performance, processes, procedures, and even product and experience design and development to customer retention.

Customer retention 40

Customer retention Feedback B2C Metrics 40

AWS Machine Learning

DECEMBER 13, 2024

trillion in assets across thousands of accounts worldwide. As of September 2024, the AI solution supports three core applications: Clearwater Intelligent Console (CWIC) Clearwaters customer-facing AI application. Multiple investment policies can be applied to individual accounts and aggregates of accounts.

Analytics 90

Analytics Management Accountability Engineering 90

24-7 InTouch

MARCH 6, 2024

In 2024, the fintech industry finds itself at the forefront of technological evolution, driven by the unprecedented surge in digital transactions. Transparency in AI algorithms and governance mechanisms ensures accountability, promoting trust among your users.

Government 52

Government Benchmark Banking Accountability 52

AWS Machine Learning

NOVEMBER 16, 2023

Enable a data science team to manage a family of classic ML models for benchmarking statistics across multiple medical units. These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows.

Healthcare 125

Healthcare Government Engineering APIs 125

CSM Magazine

JUNE 25, 2024

Rocketlane helps SaaS providers provide an accelerated onboarding journey that holds customers accountable, shortens time-to-value, and helps begin expansion conversations earlier (which increases Net Revenue Retention), right from the first touchpoint. This growth follows another significant milestone for the company.

Sales 52

Sales CRM SaaS Enterprise 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Feedback 78

Feedback Consulting Consulting Enterprise 78

Comm100

AUGUST 21, 2023

According to FairTest’s website , there are currently 1,900 colleges in the US that offer test-optional or test-blind policies for students seeking to enroll in Fall 2024 or beyond. Objective benchmark : Standardized tests provide schools with a consistent measure that can be compared across all students.

Education 52

Education Benchmark Analytics Surveys 52

SmartKarrot

JANUARY 30, 2024

Using the OGSM framework, QBRs focus on quantifiable benchmarks, indicating whether the client is on the right track to achieving their goals. Customer success managers will handle a broader range of accounts with a focus on scaled activities. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

SmartKarrot

JANUARY 30, 2024

Using the OGSM framework, QBRs focus on quantifiable benchmarks, indicating whether the client is on the right track to achieving their goals. Customer success managers will handle a broader range of accounts with a focus on scaled activities. Predictive analytics will aid in understanding usage patterns and goal alignment.

Management 10

Management Enterprise industry standards Analytics 10

AWS Machine Learning

MARCH 15, 2024

Policies and regulations like General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPPA), and California Consumer Privacy Act (CCPA) put guardrails on sharing data from the medical domain, especially patient data.

Healthcare 131

Healthcare Government Best practices Engineering 131

AWS Machine Learning

DECEMBER 10, 2024

Pixtral 12B overview Pixtral 12B represents Mistrals first VLM and demonstrates strong performance across various benchmarks, outperforming other open models and matching larger models, according to Mistral. Also, make sure that you have the account-level service limit for using ml.p4d.24xlarge 24xlarge or ml.pde.24xlarge

Benchmark 104

Benchmark Sales Accountability Engineering 104

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. 2024-10-{01/00:00:00--02/00:00:00}. To validate this approach, weve created a benchmark with hundreds of text queries and their corresponding expected JSON outputs.

APIs 112

APIs Benchmark Engineering Enterprise 112

AWS Machine Learning

OCTOBER 21, 2024

models demonstrate state-of-the-art performance on a wide range of industry benchmarks and introduce features to help you build a new generation of AI experiences. The maximum concurrency that you can expect for each model will be 16 per account. The default import quota for each account is three models.

APIs 142

APIs Scripts Finance Real estate 142

AWS Machine Learning

APRIL 7, 2025

Prerequisites To try the Llama 4 models in SageMaker JumpStart, you need the following prerequisites: An AWS account that will contain all your AWS resources. lower due to economic conditions) | | 2023 | 33.36 | | 2024 | 37.68 (projected) | Amazon's net income has grown from $3.03 billion to a projected $574.78

Engineering 117

Engineering Marketing Personalization Metrics 117

CSM Magazine

APRIL 17, 2025

In a matter of months, call abandonment rate dropped to consistently less than 3%, two times better than the industry benchmark. Good People, Held Back by Inefficiencies Caduceus Healths call center department handles more than 30,000 calls per month related to patient scheduling, accounts inquiries, and billing.

Abandon rate 52

Abandon rate Technology Employee engagement Call Center 52

AWS Machine Learning

NOVEMBER 22, 2024

This post and the subsequent code implementation were inspired by one of the International Conference on Machine Learning (ICML) 2024 best papers on LLM debates Debating with More Persuasive LLMs Leads to More Truthful Answers. It uses a different dataset, TofuEval. Details on the exact dataset can be found in the GitHub repository.

Consulting 104

Consulting Consulting APIs Calibration 104

AWS Machine Learning

APRIL 4, 2025

When we launched LLM-as-a-judge (LLMaJ) and Retrieval Augmented Generation (RAG) evaluation capabilities in public preview at AWS re:Invent 2024 , customers used them to assess their foundation models (FMs) and generative AI applications, but asked for more flexibility beyond Amazon Bedrock models and knowledge bases.

Metrics 121

Metrics APIs Engineering Benchmark 121